Top critical review
12 people found this helpful
Avoid this seller
on December 19, 2011
Pro: I bought this machine to make soy milk. It makes great soy milk when it works.
1). There are 3 switches to allow you to select to make "5 Grains", "Soybean" or "Mung bean". After using the machine for a week, the switch broke. I can only make the "5 grains" now. You can tell the machine is working on a different cyclye from the noise it makes. I contacted the seller trying to replace it. The customer service lady asked me to speak with me on the phone in Chinese, and she refused for a replacement. She said that "It is not a problem." She told me this is quite normal and i should leave the machine untouched to let the machine completely dry for a few days, then it will be ok. This completely lost me. On one hand, I have this machine that i can't use it on "Soybean" and have to try to make soy milk on "5 grains", and on the other hand, the seller said this is normal, this isn't not a problem. What kind of machine is this? so i have to let the machine to sit for a few day after using it once. I am contacting Amazon or my credit card company for dispute.
2). Terrible shipping. The product was shipped without a proper package.
3). The machine has a stainless steel inside, however, as you can see from the product picture, the connection between the top and the base is a ring of stainless steel. After the machine is done its cycle, if you are not careful, you will burn yourself (happens to both my mom and my wife) if you touch that ring.
4). It is very hard to pour the liquid out, it misses a little pouring outlet like many coffee makers have. it is very easy to see liquid running against the base onto your desk.
Overall, the machine is ok, but definitely, avoid this seller!