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Judgment Calls: Twelve Stories of Big Decisions and the Teams That Got Them Right Hardcover – April 3, 2012
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Judgment Calls makes a strong effort to raise decision making into less of an individual basis and more of a cultural practice within a team. It makes a solid follow up to analytic books such as Jim Sterne’s Social Media Metrics, Performance Marketing with Google Analytics, and of course, one of Davenport’s earlier books Analytics at Work.” Small Business Trends (smallbiztrends.com)
Judgment Calls is driven by the 12 stories, each of which ends with reflections on how the organization successfully made the decision. it does offer ideas for judgment calls at your own workplace.” The Globe & Mail
It is wonderful to have Judgment Calls: Twelve Stories of Big Decisions and the Teams That Got Them Right by Thomas H. Davenport and Brook Manville with twelve magnificently diverse parables of instances where good judgment was exercised and an organization got it right” Forbes.com
Selected as one of PW’s Top 10: Business Books.” Publisher’s Weekly
Those who have the opportunity to re-shape any organization of any size, the way it works and develops, and the way people lead and can be led more effectively will find great ideas and encouragement in this book. It is worth reading and re-reading.” HR Zone
ADVANCE PRAISE for Judgment Calls:
By integrating the lessons of twelve momentous decisions with a freshly imaginative perspective, Judgment Calls is a foundational contribution to the art and science of decision making.” Warren Bennis, Distinguished Professor of Business Administration, University of Southern California; author, Still Surprised: A Memoir of a Life in Leadership
How leaders and organizations approach decision-making is one of the most critical variables to succeeding. Judgment Calls is a must read for anyone that wants to ensure that their organization is using effective decision-making as strategic and competitive advantage. Allan C. Golston, President, U.S. Program, Bill and Melinda Gates Foundation
Tom Davenport and Brook Manville have brilliantly written a collection of stories that provide both the proof and the guidance needed for organizations to make better decisions that depend on the skills, knowledge, and judgments of groups, rather than the oversold myth of individual heroics, which is ill suited for our ambiguous and fast-changing world.” Douglas K. Smith, coauthor, The Wisdom of Teams and The Discipline of Teams
Judgment Calls illustrates how nurturing an analytics culture improves organizational judgment and translates into better outcomes. Every leader can benefit from the iterative, deliberative decision processes’ highlighted in the case studies. Combining analytical insights and stories of collaboration among executives, engineers, marketers, partners, and customers, this book provides a winning formula for making more creative and innovative decisions.” Jim Davis, Senior Vice President and Chief Marketing Officer, SAS; coauthor, Information Revolution: Using the Information Evolution Model to Grow Your Business
This is a book that stands up to common sense, while breaking through the age-old image of hero decision makers. In story after story, the authors show how great decisions in a wide range of industry situations have required and benefited from many perspectives and iterations over extended periods of time.” Jon R. Katzenbach, Senior Partner, Booz & Company
At last! A business book that's smart and great fun to read. Every leaderespecially aspiring leadersneeds to read this book.” Alan M. Webber, cofounder, Fast Company; author, Rules of Thumb: 52 Truths for Winning at Business Without Losing Your Self
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Top Customer Reviews
Rather than using empirical research, the authors use stories from 12 different organisations to illustrate their thesis. Part One contains stories about participative problem solving processes from NASA, a home-building company, and McKinsey & Company. Part Two contains stories about the use of technology and analytics to aid decision making, from a health-care organisation, a technology company and a school system. Part Three contains stories about organisational culture guiding decision-making, from ancient Athens, the Vanguard Group, and EMC. Part Four has stories about leaders with participative decision-making styles, from a media company, a philanthropic organisation and a niche product company.
It may well be a lot more difficult to make an interesting story out of a participative decision-making process than out of a decision made by a lone hero, but I personally found some of the stories unconvincing. For example, the NASA story relates to a decision with a positive outcome, contrasting with earlier NASA decisions with disastrous outcomes. However, the bad and good decisions all seem to have been reached through participative processes; the difference seems to be more in the weight given to different opinions than in the participative nature of the processes. On the other hand, I found the stories about strong organisational culture and participative leadership styles both more interesting and more persuasive.Read more ›
The authors see four major trends in play for exercising organizational judgement. First is the recognition that none of us is as smart as all of us. The second is that you need to tap into both the wisdom and leadership of the crowd. Data and analytics remains important. Finally that information technology is an enabled of the increased participation and analytical decision support required for organizational judgement.
The book is recommended for executives and managers seeking to understand, internalize and perhaps adopt this more collaborative style of decision making.
Davenport and Manville use stories to illustrate the central elements they have observed for effective group decision making. These involve aspects of information, knowledge management and decision making processes. The book contains a wide range of stories from modern high tech companies like EMC and Cognizant to historic organizational decisions made in Athens, and public sector/service cases from the Charlotte - Mecklenburg school district to the Wallace foundation.Read more ›
- Participative Problem-Solving Processes
- Technology and Analytics
- Power and Culture
- Leaders Setting the Right Context
They assert that effective employment of these factors enhances organizational judgment and therefore its decision-making capability. The twelve detailed examples within their book serve as a roadmap for those seeking to further develop their organization's decision-making ability.
I believe in the inherent value of reading books, such as Judgment Calls, that provide deep insights to the decision-making processes of respected organizations during critical situations. Thomas and Brook obviously had access to the senior leaders at each organization profiled; enabling them to garner the though processes and reasoning behind the decisions being made.
Valuable as it may be, I believe there are flaws in Thomas and Brook's approach to ascertaining the key factors behind successful decisions. Most prevalent among these flaws is an apparent assumption that successful outcomes were the result of a sound decision-making approach and the correction of the organization's past decision-making shortfalls; not the result, in part or whole, of good fortune or luck. (Note that Thomas and Brook did examine some failed decisions of examined organizations, however, I found those reviews to be incomplete when compared with StrategyDriven`s analysis.Read more ›
Most Recent Customer Reviews
Judgement Calls describes 12 corporate stories to drive hard the point of collective decision-making. I recommend it to people in mid-management to top-management positions.Published on August 11, 2013 by Hetal Shah
Many executives make decisions without consulting experts, weighing facts, considering options or engaging in thoughtful analysis. They trust their intuition and act accordingly. Read morePublished on December 5, 2012 by Rolf Dobelli
This book is about decision making and particularly about how organisational knowledge can be harnessed and used in a collaborative approach to the big decisions organisations need... Read morePublished on May 22, 2012 by Robert Selden
"It is only in our decisions that we are important," said Jean-Paul Sartre. While he was speaking of personal decisions, the same may be said of organizational decisions. Read morePublished on April 26, 2012 by Veritas