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Jura 13423 Impressa S9 One Touch Automatic Coffee-and-Espresso Center, Platinum

by Jura
40 customer reviews
| 10 answered questions

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  • Cappuccino and latte macchiato at the touch of a button, without you having to move the cup
  • Mini graphic display (menu system with graphical cues) and a 3 temperature settings for hot water
  • Integrated cappuccino rinsing and cleaning program
  • Energy Save Mode
  • Stainless steel vacuum milk container included with the IMPRESSA S9 One Touch
This item’s packaging will indicate what is inside and cannot be hidden.

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Product Description

With the Jura-Capresso Impressa S9 One Touch Automatic Coffee and Espresso Center you can make any kind of coffee you wish, from a short, sharp ristretto to a creamy latte macchiato or any other variation on the theme, all perfectly prepared with the push of one button. State-of-the-art intelligent electronics enables you to make coffee precisely when and how you want it, tailored to the blend and roast of the coffee beans you choose. The machine is incredibly easy to operate with the Rotary Switch simply by turning and pushing to program. The graphic display keeps you informed at all times about the process of the coffee-making process or the selected maintenance program. Cleaning the S9 One Touch is as easy as operating it. Integrated rinsing, cleaning and descaling programs guarantee spotless hygiene at the touch of a button.

Product Details

User Manual [3.25mb PDF]
  • Product Dimensions: 15 x 13.5 x 13.8 inches
  • Shipping Weight: 38 pounds
  • Domestic Shipping: Item can be shipped within U.S.
  • International Shipping: This item is not eligible for international shipping. Learn More
  • Item model number: 13423
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (40 customer reviews)
  • Amazon Best Sellers Rank: #192,876 in Kitchen & Dining (See Top 100 in Kitchen & Dining)
  • Product Warranty: For warranty information about this product, please click here

Customer Questions & Answers

Customer Reviews

Most Helpful Customer Reviews

69 of 71 people found the following review helpful By bzt8fs on December 8, 2012
Size: just machine
These are fantastic machines. I've had 2 Capresso Superautomatics over the past 8 years. The first was a used one that we had for about a year before it had to go in for service, we sold it three years later when we moved. The second, our Impressa S9 is about 4 years old now. We purchased it new and it's never been in for service. We make 2 - 4 Cappuccinos/Lattes daily.

The Good: Easy to use, setup is easy. I suggest reading the S9 review on Coffee Geek to get an idea of how you want to setup your machine, depending on what drinks you create most often. The machine has many adjustments and the default factory settings may not get you what you expect. The machine warms up quickly and can be programmed to come on automatically, so it will be ready when you walk into the kitchen. It holds a lot of water and a fair amount of coffee beans. It has a bypass for the coffee so that you can put in your own ground coffee for such things a decaf or if you're trying different beans or using an external grinder. Brew temperature is excellent and consistent.

The Neutral: It does require regular maintenance; empty the grounds, empty the water tray, clean the grounds from within the machine (we do this once a week), cleaning the brew groups with the special tablet (usually once a month), changing the water filter and descaling (usually every 2 - 3 months). The good news is that many of these tasks are automated.

The Bad: It takes a lot of trial and error to get the taste that you want. The coffee puck size is smallish (46mm, vs. around 54mm on most professional machines), the brew time is too fast (13 - 15 seconds vs. ~25 - 30 seconds on a professional), the path from the ground coffee to the brew head is too long (i.e.
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41 of 44 people found the following review helpful By Linda on October 10, 2011
Size: just machine
I have used capresso coffee makers for 10 years, starting with the basis C1000. The quality of the coffee is outstanding. I have had the impressa S9 for about 7 years. My problem is the repair record.

My husband and I average 6 cups of coffee per day for the two of us. I follow the maintenance instructions scrupulously, i.e. change the Claris filter and use the cleaning tablet on schedule.(I might add that the filters cost $16 and need to be changed monthly. I also use filtered water.

However, on a yearly basis there is a function failure of one kind or another and I need to send it to the factory in Closter, New Jersey. The flat rate for the Impressa is $275. The warranty on the service is for about 60 days. I have been unable to find a local repair service that will repair it. The last minor function failure was about 5 months ago and it was returned to my home within 4 days after I mailed it. This tells me the repair is limited to the particular problem and there is not a general inspection for further potential problems. Now, 5 months later< I am getting a "Malfunction 4" message and I am unable to make coffee. The response of the company? You guessed it- the fee will be another $275.

I decided to give up on my beloved Impressa and find another product.
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41 of 45 people found the following review helpful By R. A on January 11, 2010
Size: just machine
Update: Going on 7 years and still working strong. We've had to send the machine in for maintenance in 2011 since it stopped working. Essentially $250 covers the maintenance and shipping. They replaced some critical parts and returned the machine in solid condition. Still strongly believe this is normal for anything mechanical and am still very pleased with the product. Heck, don't think we can get 7 years out of anything today.


We've had the S9 for over 5 years now. The customer service is pretty good when you have a maintenance question. Makes the most of a good coffee bean by ensuring you get a hot espresso with a lot of real crema. Use strong non-oily beans for the best coffee in the world. Brands I have used include Intelligentsia, Lutz, Kimbo, Lavazza, and others. Again, stay away from oily beans. What I really like about this machine is you can make other coffee (in addition to the beans you have loaded in the machine). It has a one button function to override the beans you already have loaded and lets you add grounds to a compartment at the front of the machine. For example, I have Dunkin Donuts decaf grounds on hand for folks that want a decaf coffee. I also have decaf espresso grounds.

Keep up with the maintenance on this machine and it will take care of you. It's pricey, so just keep up with the maintenance to get your money's worth. The machine will let you know when it's time to change the water filter, clean using the tablets, and de-calcify.

After having a coffee from this machine, we never go to Starbucks or any other coffee shop for coffee. Their stuff will not compete. Maybe over 5 years, we broke even on this machine by the $$ we saved by not spending 4-5 bucks on double lattes. Good luck with your choice.
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36 of 46 people found the following review helpful By Eric on October 25, 2011
Size: just machine
I spent hours researching Automatic Espresso machines. After reading the specs and reviews, the S9 seemed like it was the Gold Standard of espresso machines. But is it?...

I used the machine for an average of 2-4 espressos per day.

Construction- Everything you see and touch on the machine is plastic except the cup warming tray on top of the machine, and the tray under the espresso/coffee cup. For over $2,000 I think everything that looks stainless...should be. The machine itself is heavy so there must be metal inside.

Foam- the foam produced with the foam attachment is sub-par. Although not large, the foam bubbles are not micro. As the nozzle is used over time (approx. 3 months), you will notice the bubbles become progressively larger. Dis-assembly and cleaning helps but they are still too large. I believe the machine does not produce adequate steam pressure to make "coffee house" style foam. You will not be making any foam designs with this machine!

Steam- As mentioned, it's not sufficient. It's slow to produce.

Coffee- The coffee is not drinkable. No matter what settings are used it just tastes like watered down bitter coffee. Almost any $20 drip coffee maker is better. If I included the coffee quality in the rating, it would have to drop one more star.

Espresso- I could not adjust the grinder to a setting much smaller than medium because of a design fault. If the grinder is adjusted too small (espresso size), the coffee beans will not flow. It has nothing to do with the coffee bean oil. After using the machine for 6 months, coffee bean oil did cause the machine to indicate beans must be added when there were still beans in the hopper. It is easy to rectify, just keep extra beans in the hopper.
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