Jura 13423 Impressa S9 One Touch Automatic Coffee-and-Espresso Center, Platinum
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- Cappuccino and latte macchiato at the touch of a button, without you having to move the cup
- Mini graphic display (menu system with graphical cues) and a 3 temperature settings for hot water
- Integrated cappuccino rinsing and cleaning program
- Energy Save Mode
- Stainless steel vacuum milk container included with the IMPRESSA S9 One Touch
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Top Customer Reviews
The Good: Easy to use, setup is easy. I suggest reading the S9 review on Coffee Geek to get an idea of how you want to setup your machine, depending on what drinks you create most often. The machine has many adjustments and the default factory settings may not get you what you expect. The machine warms up quickly and can be programmed to come on automatically, so it will be ready when you walk into the kitchen. It holds a lot of water and a fair amount of coffee beans. It has a bypass for the coffee so that you can put in your own ground coffee for such things a decaf or if you're trying different beans or using an external grinder. Brew temperature is excellent and consistent.
The Neutral: It does require regular maintenance; empty the grounds, empty the water tray, clean the grounds from within the machine (we do this once a week), cleaning the brew groups with the special tablet (usually once a month), changing the water filter and descaling (usually every 2 - 3 months). The good news is that many of these tasks are automated.
The Bad: It takes a lot of trial and error to get the taste that you want. The coffee puck size is smallish (46mm, vs. around 54mm on most professional machines), the brew time is too fast (13 - 15 seconds vs. ~25 - 30 seconds on a professional), the path from the ground coffee to the brew head is too long (i.e.Read more ›
My husband and I average 6 cups of coffee per day for the two of us. I follow the maintenance instructions scrupulously, i.e. change the Claris filter and use the cleaning tablet on schedule.(I might add that the filters cost $16 and need to be changed monthly. I also use filtered water.
However, on a yearly basis there is a function failure of one kind or another and I need to send it to the factory in Closter, New Jersey. The flat rate for the Impressa is $275. The warranty on the service is for about 60 days. I have been unable to find a local repair service that will repair it. The last minor function failure was about 5 months ago and it was returned to my home within 4 days after I mailed it. This tells me the repair is limited to the particular problem and there is not a general inspection for further potential problems. Now, 5 months later< I am getting a "Malfunction 4" message and I am unable to make coffee. The response of the company? You guessed it- the fee will be another $275.
I decided to give up on my beloved Impressa and find another product.
We've had the S9 for over 5 years now. The customer service is pretty good when you have a maintenance question. Makes the most of a good coffee bean by ensuring you get a hot espresso with a lot of real crema. Use strong non-oily beans for the best coffee in the world. Brands I have used include Intelligentsia, Lutz, Kimbo, Lavazza, and others. Again, stay away from oily beans. What I really like about this machine is you can make other coffee (in addition to the beans you have loaded in the machine). It has a one button function to override the beans you already have loaded and lets you add grounds to a compartment at the front of the machine. For example, I have Dunkin Donuts decaf grounds on hand for folks that want a decaf coffee. I also have decaf espresso grounds.
Keep up with the maintenance on this machine and it will take care of you. It's pricey, so just keep up with the maintenance to get your money's worth. The machine will let you know when it's time to change the water filter, clean using the tablets, and de-calcify.
After having a coffee from this machine, we never go to Starbucks or any other coffee shop for coffee. Their stuff will not compete. Maybe over 5 years, we broke even on this machine by the $$ we saved by not spending 4-5 bucks on double lattes. Good luck with your choice.
I used the machine for an average of 2-4 espressos per day.
Construction- Everything you see and touch on the machine is plastic except the cup warming tray on top of the machine, and the tray under the espresso/coffee cup. For over $2,000 I think everything that looks stainless...should be. The machine itself is heavy so there must be metal inside.
Foam- the foam produced with the foam attachment is sub-par. Although not large, the foam bubbles are not micro. As the nozzle is used over time (approx. 3 months), you will notice the bubbles become progressively larger. Dis-assembly and cleaning helps but they are still too large. I believe the machine does not produce adequate steam pressure to make "coffee house" style foam. You will not be making any foam designs with this machine!
Steam- As mentioned, it's not sufficient. It's slow to produce.
Coffee- The coffee is not drinkable. No matter what settings are used it just tastes like watered down bitter coffee. Almost any $20 drip coffee maker is better. If I included the coffee quality in the rating, it would have to drop one more star.
Espresso- I could not adjust the grinder to a setting much smaller than medium because of a design fault. If the grinder is adjusted too small (espresso size), the coffee beans will not flow. It has nothing to do with the coffee bean oil. After using the machine for 6 months, coffee bean oil did cause the machine to indicate beans must be added when there were still beans in the hopper. It is easy to rectify, just keep extra beans in the hopper.Read more ›
Most Recent Customer Reviews
I don't want to jinx anything, but this is the best purchase I ever made... LOVE this machinePublished 2 months ago by Felicia kaiser
Makes very good coffee when it works. Unfortunately this is a rare event after a few months. These machines will clog very quickly and unlike other brands, the brew unit IS NOT... Read morePublished 4 months ago by Ryan valdmanis
We enjoyed our machine for a number of years, but when it began to malfunction we received the worst service from their support department in Closter,NJ. Mr. Read morePublished 14 months ago by robert l. phillips
This machine is so easy to use! Turned my husband into loving a good coffee almost as much as I do! This machine walks you through every step needed from cleaning, to adding beans,... Read morePublished 17 months ago by Monika Kassees
We did a bit of research before purchasing: online and with our neighbors and friends. This brand kept popping up. Read morePublished 19 months ago by Katherine S. Leveque
We had a Jura S9 from almost 9 years ago and decided to get a new coffee machine so we went with a Breville. Mistake. Read morePublished 21 months ago by Nina Collins
Just got done cleaning up yet another broken cup, caused by a horribly designed machine that does not give enough space for one's cup while making a latte (or any beverage needing... Read morePublished 21 months ago by J. Frank
This is the third Capresso I have had. It is the most confused machine.
The first one a C1500 lasted about 6 years and was sent in 2-3 times for repairs. Read more