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1 of 1 people found the following review helpful
on October 22, 2009
I've used the F9 unit for going on four years and really like the machine. Functions very well. No problems with maintaining he machine. Products very good bean to cup results. Only drawbacks are small water reservoir (we enjoy many coffees and must constantly refill it) and small whole bean container.
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1 of 1 people found the following review helpful
on June 14, 2009
I have had this machine for 1 year and with regular maintenance my husband and I both know we can expect an excellent cup of coffee every morning. It works great to make the occasional latte but the coffee it makes is consistant and full bodied.
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2 of 3 people found the following review helpful
on November 9, 2013
Purchased this around 2007 brand new. The display would malfunction intermediately from the get go. Made a mistake and did not service it under warranty. A few years later, the display died completely. I wanted to replace the display myself, but the company refused to sell me the display. They forced me to send the unit for repair for $280 Another 2 years later, the unit started to leak. I took the covers off and discovered that when they serviced the unit, they did not reinstall the water heating unit properly, it was not inserted into a slot that holds it correctly. I phoned the customer service only to be told I was the first one to whom that had happened. At this time I had roughly 1550 cups on the unit. After searching and searching, I discovered that the leak was due to a water tank inlet gasket. Since the company does not sell any parts, they want me to send it in for repair for another $280 The gasket is available online for under $10 shipped. Bottom line is: the unit is great when it works, when it breaks, the only option is to send it in for repair which will offset you by $280 even if you are mechanically/technically inclined and all you need is few minor parts to fix the problem.
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1 of 1 people found the following review helpful
on July 11, 2013
Verified Purchase
Makes a great cup of coffee and saves a bundle over my cost of K-Cups..... Machine will pay for itself in less than one year over our K-Cup cost.
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4 of 6 people found the following review helpful
on June 20, 2008
Capresso appears to have only one Repair Center in all the U.S. (in Pennsylvania), and any repair requires shipping the unit at your expense ($150) and a few weeks waiting for it to be serviced.

Mine broke down several times. Twice from compacted coffee grounds in the grinder, and the last time from a dead water pump -- all within weeks of warranty expiration.

You can get as good or better a cup of coffee from a Senseo. I fell for the hype and the promise of quality from a high price tag, and now I have a very expensive door stop.
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2 of 3 people found the following review helpful
on February 3, 2008
We have had this machine for 1 week now, and the machine performs flawlessly. The coffe is the best I've ever tasted. Much better than starbucks, and faster too. The expresso has a perfect crema and switching to a latte couldn't be easier with the xpress plus system (actually turns the F9 into the more expensive Z5. You will not be disappointed in this machine. Could be cheaper but like they say "you get what you pay for" I liken this machine to some of my swiss watches - flawless workmanship and fine quality. Larry C.
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on September 14, 2011
Spent almost $3k for this machine a few years back, and are now on the third major issue with the unit. The latest problem will cost a minimum of $250, and the prior two cost more than that. Don't even purchase a refurbished unit, unless you want to buy another one within a few years (essentially is what you end up doing with repairs....) Customer service is great, but unfortunately all they can help with in the end are multiple repairs that take multiple weeks, and end up costing a fortune!
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on July 16, 2014
Verified Purchase
I love, love, love this machine! Best ~$2,000 I ever spent!! It saved me countless dollars on Sbux and DD lattes. Jura is also an amazing company. I've had this machine for 3 years and mailed it for maintenance. I had the machine back in my kitchen in less than 72 hours. Thank you, Jura!

For the curious - it makes amazing lattes and also great coffee. You can pour it over ice and make iced lattes and iced coffee. Or, just put it in your thermos and off to work you go :)
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on May 9, 2013
I bought my F9 in Sept08 and it has worked great. We have had to send it in for the Malfunction 8 after 3 1/2 years of continuous work (cost $150). I have read other reviews that have a huge complaint about this but to me even with the cost of the factory maintance it still has more than payed for itself. I would not hesitate to repurchase this product over again.
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on October 25, 2013
This machine makes great fresh-ground coffee for me every day and saves me hundreds of dollars each year that I would have spent at a coffee shop. I love it.
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