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Juran's Quality Control Handbook

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I frequently use Juran and Gryna's Quality Control Handbook as a reference for my work and writing. It is a comprehensive reference for many issues in quality management, quality control, and statisitical process control. There are excellent discussions of quality as "fitness for use," and the true costs of poor quality. If you plan to take any of the American Society for Quality Control's certification examinations, this is a good reference. I used it for the Quality Engineering, Reliability Engineering, Quality Management, and Quality Auditing exams, and it served me well in each case. -William A. Levinson

Planning on taking the ASQC certification exams? Need to bring the least amoutns of reference materials? This handbook and the primer are all you need

Quality Control Handbook is classic reference book for quality engineers, first released in 1951. Among the quality management ideas and concepts for which Juran is well known include top management involvement, the Pareto principle, the need for widespread training in quality, the definition of quality as fitness for use, the project-by-project approach to quality improvement.

Joseph Juran's belief that "quality does not happen by accident" gave rise to the quality trilogy namely Quality Planning, Quality Improvement and Quality Control. The elements of the quality trilogy can be summarised as follows:

Quality Planning
* Identify who are the customers.
* Determine the needs of those customers.
* Translate those needs into our language.
* Develop a product that can respond to those needs.
* Optimise the product features so as to meet our needs and customer needs.

Quality Improvement
* Develop a process which is able to produce the product.
* Optimise the process.

Quality Control
* Prove that the process can produce the product under operating conditions with minimal inspection.
* Transfer the process to Operations.

Juran revolutionized the Japanese philosophy on quality management significantly helped shape their economy into the industrial leader it is today.

This is an excellent book that is highly recommended for those involved in quality control and management.

While I continue to find Juran's Quality Control Handbook useful today, it was especially valuable to me when re-engineering software to support Health and Welfare Benefit business systems.
Also, later at a federal agency I found Juran's "root cause" for quality problem management extremely valuable. Currently, I am pursuing a senior level advisory position in the federal government and hold the Certified Information Systems Security Professional credential. I find Juran's handbook still valuable and worth studying even in today's Internet world.

This is the book to have if you work in QA or are thinking about working in QA.