Customer Reviews

6.5' Just Cut Douglas Fir Pre-Lit Artificial Christmas Tree - Multi Lights

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I bought a GE Just-Cut Pre lit tree this Christmas and was very excited about it. After four days of use, half of one section of lights stopped working. I went through all of the troubleshooting steps and the lights still do not work. When I called GE they told me that I could not return the tree and that they would send me a string of lights for my tree. The idea behind a pre-lit tree is that the lights are already on it, and the reason I bought the tree to begin with was so that I would not have to string lights on a tree in the future. Now, GE has decided that this is my only option. I invested $300 in something that I thought would last a long time and it lasted four days. GE obviously does not stand by their products. This will be the last GE product I ever buy.

I purchased a similar product to this one--a GE 6.5 ft pre-lit Just Cut Grand Spruce Christmas tree--in November of 2008. The tree comes with a 3 year limited lights warranty and a 5 year tree warranty. This tree only has the GE name on it, but is manufactured in China and backed by Santa's Best Craft. I purchased the tree for $198 at Lowe's, hoping to get about 5 years or so of use out of it at that price, seeing as it is only out of the box for a month and a half a year. After only a year of ownership (two seasons set up and out of the box) one of the branches of the middle section snapped while we were taking it down to put away. I do not have kids and my husband and I do not swing from our Christmas tree like monkeys! Santa's Best Craft is currently refusing to honor the 5 year tree warranty and making me jump through countles hoops just to get a replacement. They cannot replace the branch and can replace the section. When I first called, I had to escalate to management just to get my concerns heard. The manager I spoke with said she put in the order for a replacement section as we were talking. Seemed oh so simple. 5 hours later, she called back and said they couldn't place the replacement order until they confirmed that the broken branch was a manufacturer's defect (see above about monkey swinging on trees.) So, I had to go scrounging around local businesses to find a box large enough to ship back the largest section of the tree, but they did provide a UPS pre-paid return label for my troubles--whoopdie doo. So now, they have the middle section of my tree and I am forced to wait 3-4 weeks while they examine it to determine if it truly was a manufacturer's defect (sure, we just go around breaking trees purposefully just so we can deal with crappy customer service people) and then I will have to wait 6-8 more weeks for my replacement piece IF it is granted a manufacturer's defect. REALLY???!!!
I must say, this tree WAS very nice. We were pleased with the lights, everything worked well and it is a great size for our home--very full looking, perfect height from the floor to fit gifts under, etc. I will NEVER buy a GE Christmas Tree again based solely on the TERRIBLE customer service this Santa's Best Craft company provided. As a side note, Santa's Best Craft (whom GE has no problem coupling their name with apparently) is not even accredited by the BBB and gets an "F" rating on the BBB website--most of the complaints--you guessed it, warranty issues.
Don't buy a GE Christmas Tree if you expect a product that is worth the price--I think I'm going to look for a $20 tree that is crappy because at least I won't be shocked when I have to throw it out after a year.

Purchased 9 and half foot prelit Christmas tree from Dillards Department store. The tree was a GE Santas Best Craft. Some of the lights do not work and being under warranty I called the service and talked to Crystal. Not only was she totally rude and unhelpful she indicated I would have to restring any repair lights they would send me. The light do not work and I have to restring them!!!!!! Do not ever buy a GE Santas Best Craft tree. If you have any problems Crystal will not only laugh at your problem, not understand the warranty (she admitted this), and make it difficult if not impossible to receivev thev service you deserve based on the warranty. Stay away. I plan to also avoid Dillards as they sold me the tree. Beware of GE!!!!