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[starred review] “Drawing on his experience as a psychiatrist, business consultant, and FBI hostage-negotiation trainer, Goulston provides brilliant yet doable techniques for getting through to others... This book transcends the self-help category by promoting real communication.” --Library Journal
“an impressive bag of tricks… a guide that is as entertaining as it is useful” --Publishers Weekly
"The most useful (five-star) book on communicating... Everyone can be a better communicator with the right knowledge, and this book makes learning interesting and easy." --Lindsey Novak, nationally syndicated "At Work" columnist
"It's a measure of how contentious work relationships can get that the author, a psychiatrist, draws on hostage-negotiation techniques to instruct readers on how to deal with 'defiant executives, angry employees or self-destructing management teams'.... Mission accomplished." --Time Magazine
"useful and applicable techniques and strategies for everything from getting teams to work together, to handling narcissistic clients (or is that a redundancy?), and getting your message across to even the most impenetrable people" --Accounting Today
"Just Listen is a banquet of approaches and ideas that's easy to devour the first time around, and a flavorful feast whenever you use portions as a reference book. It's certainly one of the best how-to books of the year." --Inland Empire Business Journal
"A primer on dealing with hard-to-reach people in virtually every scenario -- definat executives, angry employees, families in turmoil, warring couples -- through use of well-honed psychological techniques. Illustrative snippets from counseling session reveal martial-arts like techniques: potent on their own, but even more powerful when you combine them. Chapter summaries feature action steps preparing readers to encounter similar scenarios, yielding a guide that is as entertaining as it is useful." --CareerBuilder.com
"Just Listen is not only helpful for any kind of business, it teaches a skill that will aid you outside of the office too." --Niche Magazine
"Just Listen is an excellent guide for learning how to break down barriers." --Pittsburgh Post-Gazette
The book had a structure that I really liked because each insight and action step could be broken out into their own workbooks/discussions.Published 24 days ago by thatinstant
I appreciate the action steps at the end of each chapter since they are designed for personal growth. They require reflection and actual work. Read morePublished 25 days ago by Ryan R. Kelsey
There is quite a bit more to it thank just listening, so the title is not so accurate! Ha ha.
This book seems a little uncertian if it wants to help us get ahead in... Read more
Thanks Mark for such an insightful, actionable and down to earth book. This is clearly the best book on dealing with people I've ever read. Read morePublished 1 month ago by Javier Rincón
Good information, easy read! Concept can be applied to aspects of living.Published 1 month ago by Sharleen Puckett
Read this as a library book. Thought it was so good I bought it because I want to be able to read it again and lend it to others.Published 2 months ago by ANN M GABRIEL
One of the best book from two thousand book I have read.
A powerful thank to great dr. Mark Goulston
I got a lot out of the first two sections of the book. Mark really has great suggestions about how to reach people in all kinds of situations. Read morePublished 2 months ago by Lance D. Woodbury
Working in a nursing home presents many opportunities for difficult conversations from both residents and their families. Read morePublished 2 months ago by Paul Farivari