Most helpful critical review
24 of 28 people found the following review helpful
The Bold LIE of Kohler - BEWARE - Inferior materials and workmanship for high prices.
on April 20, 2011
I purchased both the Fairfax and the Forte models of Kohler bathroom faucets.
Half way through my fixture replacement process, I removed these from their packaging and couldn't believe what I was seeing. This is not a solid metal faucet. It is a hollow faucet shaped body made of two snapped together pieces of thin, stamped, chrome plated metal with a cheap copper-like tube running inside the body to carry the water.
You can't tell this when they are mounted up on the wall at the store. I was appalled. I had thought that for a hundred and fifty dollars I'd at least be getting something made out of solid metal, especially since it is manufactured with cheap Chinese labor.
The aerator is screwed into this cheap inner tube and was difficult to remove. It required continual turning with a wrench until it was completely off. Upon reinstalling the aerator, with hardly any tightening force, the inner tube bent and the aerator then sat crooked inside the cheap body/housing.
The projects had to be put on hold while we piled this crap back into their boxes, drove back to the stores (each model from a different big home improvement store), and began the process of finding a different brand of faucet that matched the styling of our bathroom décor.
When the clerk asked why I was returning it, I told them because it was pure junk, period.
We, the customers, are being DUPED when we fall for buying this CHEAP CHINESE MADE PRODUCT, that at first sight appears to be of high quality, but PAY MADE IN AMERICA PRICES!! Caveat Emptor.
Shame on Kohler and any other trusted name brands that are sticking it to hard working people while they reap huge profits from cheap labor, cheap materials and apparently cheap management.
We bought a Moen model that was less expensive, had a faucet made of solid metal, easier to install with quick-connect lines, and best of all...It is made in the USA.