KENSINGTON 33348 Bluetooth USB 2.0 Adapter

by Kensington

Product Details

• Product Dimensions: 8.7 x 6.2 x 0.5 inches ; 3.5 ounces
• Shipping Weight: 4 ounces
• Shipping: This item is also available for shipping to select countries outside the U.S.
• ASIN: B000BUEGX6
• Item model number: 33348
• Average Customer Review: 3.7 out of 5 stars  See all reviews (54 customer reviews)
• Date first available at Amazon.com: July 7, 2004

Product Description

Bluetooth USB 2.0 adapter.

Customer Reviews

Most Helpful Customer Reviews

44 of 46 people found the following review helpful:

3.0 out of 5 stars not working with Motorola HS820 headset, January 27, 2006

By 

M. Kullen (Philadelphia) - See all my reviews
(REAL NAME)   

This review is from: KENSINGTON 33348 Bluetooth USB 2.0 Adapter (Personal Computers)

I already had a Kensington Bluetooth 1.2 adapter K33085, and I used it on my Windows XP computer to communicate with my Dell Axim X30 PDA, Nokia 6230 phone, and Motorola HS820 phone headset.

I figured I would upgrade to Bluetooth 2.0 to enable future devices with higher speeds and more capabilities (e.g., stereo headset), so I bought this adapter 33348.

It seems to work fine transferring files with the PDA and the phone, but my main thing was really the headset (for Skype), and I couldn't get it to work.

I installed the software as instructed (tried on 3 separate XP computers), and paired with the headset. It said it was paired, and it noticed when I would connect or disconnect the headset, but when they were paired, there was no sound. I tried manually switching the default audio device to Bluetooth Audio (didn't have to do that on the K33085), but it still didn't work.

I also tried my friend's HS820 and H700 headsets, with the same results.

I contacted Tech Support from both Kensington and Motorola. I never got an answer from Motorola (after 5 days), and the answer from Kensington, while prompt, was not terribly helpful. After I described the problem in detail, and asked for detailed advice, the response basically amounted to "Try installing from scratch again, and if it doesn't work, here's where you can apply for a refund."

So I returned the 33348 adapter to Amazon, and I'm back to using the old K33085 adapter. Hope I manage to find a Bluetooth 2.0 adapter compatible with my headset soon.

20 of 21 people found the following review helpful:

5.0 out of 5 stars Easy setup, Palm Sync'e within 10 minutes, July 21, 2006

By 

Kevin K. Fosler - See all my reviews
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This review is from: KENSINGTON 33348 Bluetooth USB 2.0 Adapter (Personal Computers)

I bought this at Comp USA for the same price as on Amazon. This product seems very solid. The installation went very smoothly. My Palm connected right away which is better than the nightmares I have had in the past trying to get bluetooth to work.

5 Stars!

Update:

A process used by this device frequently runs and takes a lot of CPU time. It becomes apparent when my mouse is very slow. I am going to check for software updates. I still like it, but the CPU problem is inconvenient.

10 of 10 people found the following review helpful:

4.0 out of 5 stars Almost perfect., June 7, 2006

By 

G. Denny (Northern California) - See all my reviews
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This review is from: KENSINGTON 33348 Bluetooth USB 2.0 Adapter (Personal Computers)

A really good product. The software installs easily and works well. I've paired my phone, my wife's phone, and my Motorola H500 headset without a problem. Distance is good as I can go anywhere in my house without losing connection. It's great because I can simply unplug it, I hear 2 dings and my USB is free for whatever else I may need to plug in. I can plug it in as needed without a reboot and I've not had a single issue with it yet. My only dissapointment is that it feels a bit flimsy, almost as if you could squeeze it and it would split open. It also should have some sort of cap for further protection and possibly a case or something to keep it from getting lost. It's still a winner in my book and I'm quite pleased with it.