Top positive review
2 people found this helpful
Reliabe and GREAT customer service
on December 15, 2011
We purchased this product a few months ago and received the package VERY quickly. It only has one screen protector, so we were concerned about how we'd put it on without lint/dirt/bubbles. We decided to bring it to our local Verizon store because they are used to putting screen covers on phones, and the man did a fantastic job. I love how strong the cover is (thick enough to protect; not too thick that it reduces the screen sensitivity). But you only have one shot! So, take your time.
So - 5 stars for the product.
We decided to purchase 2 more as Christmas gifts for family members. We ordered them on Cyber Monday, and it shipped very quickly. For some reason, the USPS said "Delivered" when we had not received it. The USPS said it was delivered but then said they had that it was on its way to some far away location - nowhere to be found. We contacted the seller who agreed to send a new package right away. Not only did they do that, but they refunded our money - no questions asked. Lucky for us, this seller/company is very much concerned about customer service, and lucky for them, we weren't scamming them! Our package is headed somewhere, but this seller made sure that we received our package. We received it today - just in time for our holiday celebration this weekend. They emailed us frequently throughout the day to answer all of our questions and to guide us on how to go about ordering again without being charged too many times - no long waits for contact from them.
So - 5 stars for customer service.
If, in the future, we have to choose between this company and another company with which we have not worked, we would choose this company in a heartbeat for their reliability and willingness to ensure happy customers.