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KP Inside - 101 Letters to Us at Kaiser Permanente Paperback – October 26, 2012

ISBN-13: 978-1478113669 ISBN-10: 1478113669 Edition: 1st

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Product Details

  • Paperback: 446 pages
  • Publisher: CreateSpace Independent Publishing Platform; 1 edition (October 26, 2012)
  • Language: English
  • ISBN-10: 1478113669
  • ISBN-13: 978-1478113669
  • Product Dimensions: 6 x 1 x 9 inches
  • Shipping Weight: 12.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (11 customer reviews)
  • Amazon Best Sellers Rank: #331,229 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

George C. Halvorson was named chairman and chief executive officer of Kaiser Permanente, headquartered in Oakland, California, in March 2002. Kaiser Permanente is the nation’s largest nonprofit health plan and hospital system, serving more than 9 million members and generating nearly $50 billion in annual revenue. George Halvorson has won several awards for his commitment to health technology and for his leadership and achievements in advancing health care quality. The development, implementation, and maintenance of Kaiser Permanente’s information technology infrastructure represent a multi-billion dollar strategic investment that provides comprehensive care coordination and continually improving quality of care and service to members. He is the author of five comprehensive books on the U.S. health care system including Health Care Will Not Reform Itself: A User's Guide to Refocusing and Reforming American Health Care. Mr. Halvorson lends his time and expertise to a number of organizations, including the Institute of Medicine, the American Hospital Association, the Commonwealth Fund, and the New America Foundation. He serves on the boards of the National Committee for Quality Assurance, America’s Health Insurance Plans, and the Alliance of Community Health Plans. Halvorson chairs the International Federation of Health Plans and co-chairs the 2010 Institute for Healthcare Improvement Annual National Forum on Quality Improvement in Health Care. He is the 2012 social media chair for the Global Health Policy Forum. In 2009, he chaired the World Economic Forum’s Health Governors meetings in Davos. Prior to joining Kaiser Permanente, Mr. Halvorson was president and chief executive officer of HealthPartners, headquartered in Minneapolis, for nearly 18 years. With more than 30 years of health care management experience, he has also held several senior management positions with Blue Cross and Blue Shield of Minnesota, and Health Accord International.

Customer Reviews

4.8 out of 5 stars
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This book is a MUST read for all healthcare leaders.
Liz Jazwiec
George Halvorson's book of letters shows us how one person can have an enormous impact on the performance of an organization.
Jeneanne Rae
The book is easy to read and written in a "warm" style and weaves in a bit of Kaiser Permanente history for good measure.
Lynne Cunningham

Most Helpful Customer Reviews

1 of 1 people found the following review helpful By Loyd E. Eskildson HALL OF FAME on November 21, 2014
Format: Paperback
'KP Inside' is a doubly-rewarding read - first, for its impressive summary of Kaiser Permanente (KP) achievements in improving patient outcomes while reducing costs for its 9 million enrollees, and second, for the lessons it provides on how one can be an inspirational leader.

His first letter to Kaiser employees (9/27/2007) featured two simple charts showing how they had improved pneumonia and surgical procedure infection care for patients admitted to its Northern California hospitals during 2005-06. It also shows the importance of managing via data - how, for example, the worst performing hospitals in 1/2005 (they thought they were doing a good job) improved to become members of its best performing hospitals by 12/2006. Halvorson then ends by thanking all the caregivers involved and asking for feedback.

Halvorson's 2nd and 3rd letters address the importance of reducing sepsis death rates, and KP's achievements in this area. The letters also provide a brief overview of how those death rate reductions were achieved - via an emphasis on fast diagnosis and treatment. It is also important to note that KP first piloted its sepsis treatment improvements at a single hospital, then spread those successes and lessons learned to the rest of its system. Finally, these two letters provide an inspiring alternative to the too-often attitude of eg. 'Sepsis happens, and that's too bad' - instead, the KP approach was 'Sepsis happens - let's save a lot of lives by responding really, really well to provide the right care to every patient.' If other hospitals did likewise re sepsis, we'd save 70,000 lives/year.
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1 of 1 people found the following review helpful By Russ Emrick VINE VOICE on June 29, 2013
Format: Kindle Edition Verified Purchase
This book is a remarkable look inside one of the few successful healthcare organizations in the country - as measured by lowering costs while improving quality. This is a book with heart and is a great antidote for anyone who believes that leaders in the healthcare business only care about money.

"KP Inside" is a collection of letters the CEO, George Halvorson, has written over the years to the employees of Kaiser. These read like fireside chats informing us about the challenges, successes and transformation of a healthcare system that wants to improve outcomes and really really cares about everyone involved: patients, staff, and clinicians.

Many of the issues confronting hospitals are discussed - topics often invisible to the public, like hospital caused infections, bed sores, and the like. How Kaiser has tacked these issues head-on makes for interesting reading. KP Inside is thought provoking, shows real heart, and gives solid advice on what to look for when selecting a care giver, hospital or managing your own health affairs. Not for Kaiser only people, this is a gift having been released to the public.
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1 of 1 people found the following review helpful By Liz Jazwiec on February 17, 2013
Format: Paperback
As a long time leader in Healthcare I was so excited to read this book. I have always known that Kaiser Permanente has a remarkable outcome in patient care. This book demonstrates on the difference that communication makes in galvanizing a healthcare organization to continuously improve on everything from cancer care, to preventing falls and decreasing length of stay. This book is a MUST read for all healthcare leaders. It is easy to talk about effective communication, but I have never seen such an excellent example of HOW we should be communicating, educating, and celebrating with our teams. This book needs to be on every leader's desk. Thanks so much to Kaiser Permanente for once again leading the way in Healthcare Leadership.
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1 of 1 people found the following review helpful By Jon Alley on January 14, 2013
Format: Paperback
KP Inside is a collection of letters that Kaiser Permanete CEO George Halvorson personally writes each week and sends to each employee via email every Friday afternoon. He has not missed a single week since he began writing these letters in 2007. This book is a collection of 101 of the most memorable letters Halvorson has written - with introductions explaining how and why he chose each particular topic. No other CEO - in health care or any other space - has crafted such a publication. Each letter celebrates an aspect of health care success made possible by teams of caregivers working in this unique organization.

Kaiser Permanente is touted by many industry thought leaders as the future of global health care. This California organization serves more than nine million members, mostly in California, but also in other strategic pockets of the United States including Hawaii, parts of Colorado, Ohio, Georgia, Portland, Oregon, and the greater Washington, D.C. area. It is unusual in that it is both an insurance plan and a provider.

Members pay a monthly fee to join Kaiser Permanente, or KP as it is known, then receive all services from the organization provided by salaried physicians who work exclusively for KP, in KP owned hospitals and medical office buildings, using equipment, labs, and pharmacies also owned by KP. The organization promotes preventive, team based, medicine designed to keep members healthy in the first place so that they do not get ill and require hospital admissions, or other "sick" care.
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