|
|||||||||||||||||||||||||||||||||||
|
1 Review
|
Average Customer Review
Share your thoughts with other customers
Create your own review
|
|
Most Helpful First | Newest First
|
|
3.0 out of 5 stars
Has some good points,
By BernardZ (Melbourne, vic Australia) - See all my reviews
This review is from: Kaizen Strategies for Customer Care (Kaizen Strategies Series) (Hardcover)
This book is written in 1995, when Japan was still seen as a management example to follow. Today in 2010, it seems quite dated such examples.Having said that as a manager, I think I would find it hard to introduce such a scheme in my organization. In my experience companies would do better by promising less. Still the book has some good ideas, such as trying to find the root of the problem by repeatably asking "What did we do wrong?" and then "Why?" Also trying to get everyone involved. |
|
Most Helpful First | Newest First
|
|
Kaizen Strategies for Customer Care (Kaizen Strategies Series) by Patricia Wellington (Hardcover - October 15, 1995)
Used & New from: $0.69
| |
| ||
