Most helpful critical review
30 of 34 people found the following review helpful
Unable to Install
on January 18, 2013
I tried the install a few more times with the same result but I don't have time to deal with faulty software in my busy life. And I certainly don't have time to deal with Kaspersky's support staff which will probably involve many hours and emails trying to figure this out. I'm just going to return this defective software back to Amazon and move on to another one of the top rated anti-virus software packages. Sorry Kaspersky, it was nice while it lasted!
Update: 01/24/2013 - I decided to give Kaspersky support one chance. I went to their website and left a message for customer support. They promptly sent me two emails, one with a ticket number and one with some suggestions as to what to do. The one that caught my eye was a utility to delete a prior version which I had already done using Control Panel plus deleting the directory structure. Apparently that is not enough (perhaps there were some left over registry entries) because once I downloaded and ran their removal tool the new version immediately installed. I'm upping my review to three stars and not four because I think that I shouldn't have had to go through this just to get the old version removed. Why don't they just include the removal tool as part of the distribution of the new version? Would have saved me a lot of time!