Most helpful positive review
14 of 14 people found the following review helpful
A comfortable shoe with a quality issue
on August 25, 2014
First off, these shoes are very comfortable. I wear a pair of Keen Flint steel toe work shoes to work in every day, so I knew how comfortable they would be.
I would have been willing to give a five-star rating to these shoes, but they appear to be having some sort of quality control issue. I bought these shoes in mid-July to wear on vacation. They were great. But after wearing these for about a week I noticed that part of the rubberized trim on the right shoe (near the toe) had come loose and was no longer stuck to the shoe. I contacted Amazon and they shipped me a replacement pair (five-stars for Amazon customer service). I put them on this past weekend to go out and after wearing the shoes for only about two hours and doing nothing more strenuous than walking down a steep driveway the trim on the replacement shoes was doing the exact same thing in the same place as the first pair.
I don't think I want to mess with getting another replacement pair, unless Keen is reading and wants to send me a replacement they can guarantee can go more than a week without the trim coming off.
As far as fit goes, they run a bit small. I usually wear 11 1/2 (that's the size of my other Keens), but I took the suggestion of some other reviewers and went with a half size larger and I'm glad I did. 11 1/2 would have been too small.
I'll post pictures of the quality issue I've described. If I received two pair with the same defect, I'm sure there are others.