Top positive review
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Let Us Now Praise Kershaw
on July 24, 2014
I'm writing not only to praise this knife, but also the company that makes it - and the several other Kershaw folding knives I own and have given as gifts.
The knife speaks for itself. It's light, but substantially built. The Speed Safe mechanism steals the show as an opening system - it's simply the best one-handed opening of any folding knife out there that's legal.
The edge - as nearly every reviewer will tell you - comes sharp as you'd ever want it to be. Anything sharper would be a wire-edge and too fragile to live.
It's one hell of a lot of tool for the money.
Here's what slays me: their customer service. As is well known, Kershaw backs their knives against failures of workmanship and materials. It's also known that they will sharpen your knife whenever you send it to them, whether or not it's for warranty service.
But here's an example of a customer service attitude that rocks. I've recently changed my pattern of EDC, and wanted to put the pocket clip back on this knife. When I went to get it, I couldn't find it. I still had the screws - they're still in the knife. But the clip itself was gone.
I emailed KAI to order the part, explaining that it wasn't broken or damaged or defective - I just misplaced it.
I expected to pay for the clip and for shipping - no problem.
Kershaw wasn't having it. I got a FAST response by email, telling me they were glad to send me a replacement clip free of charge. Less than a week later, I have the clip - AND an additional set of screws.
It's not a big deal - just small piece of hardware. But the attitude is enormous. They are determined to make owning a Kershaw product a pleasure.