Most helpful critical review
1,040 of 1,121 people found the following review helpful
Disappointing Drop in Quality
on May 13, 2013
This is the fourth Keurig I've purchased and with each purchase the quality of the machine has deteriorated. I first bought one in 2007 for my small NYC office. About 15 people used it several times a day and it worked beautifully! We loved the ability for each of us to have the kind of coffee or tea, or even hot chocolate, that we preferred. When that machine wore out after about 4 years I felt that I had gotten more than my money's worth from it.
In 2008 I bought a similar machine for my home. It was as great as the one I had in my office. That one was used by the family, also several times a day, for about three years. When it broke I bought another just like the one we had. At that point, around 2010, I noticed that this third machine was not as well made as the first two. It had more plastic parts and splashed a lot of coffee outside of the cup as it filled. And it actually had a note in the box that said something like, "There will be splashing as your cup fills and that's normal." In other words, this is a design flaw and customers should just deal with it. (This problem did not happen with the previous machine.)
That pot broke and I just tossed it and started to use my old, reliable Melitta Grind and Brew, which I've had forever and it works great. But I have to brew a whole pot of coffee when I often just want one cup. So a few weeks ago I ordered another Keurig, more or less the same model I always had, from Amazon. Well, the product is even more cheaply made -- and for no reduction in price. This one broke yesterday after just a couple of weeks of use. And I should say that there are only two of us in the household now, so it didn't get heavy use and it was properly cared for.
Of course, I had just thrown out the box that it came in a couple of days previous, so now I have to come up with a box, pack the thing and return it. It's still under warranty, but the hassle of dealing with the return is just not worth all the trouble.
I suspect that Keurig got popular, then got greedy, and started making its coffee machines more cheaply in order to increase profits. So sad, because it really was an incredibly great coffee system. But I will not be buying another.