The Key To Great Leadership: Rediscovering the Principles of Outstanding Service [Paperback]

Peter Burwash (Author)

Book Description

Publication Date: January 1998

Inspirational and compelling bite-size quotes illustrated by motivational stories on two key competitive advantages of the future--service and leadership.

Editorial Reviews

From Booklist

Burwash is to tennis what Harvey Penick is to golf. Each man excels at teaching his sport and suggests mastery or improvement in it as a metaphor for personal growth and success. Burwash heads an international tennis management firm, with clubs and resorts in 25 countries, that James O'Toole in Vanguard Management (1985) cited as one of 10 best-managed companies. Now Burwash lays out what he discovered in making his company a service leader. He lists "the 12 universal principles of great service companies" and "the 25 universal qualities of great leaders," stating each principle or quality simply, illustrating each with a rubric from the likes of Winston Churchill and Confucius, and further explaining each with a meaningful anecdote. David Rouse

From the Publisher

Peter Burwash International may well be a forerunner of a class of entirely new service organizations.... To get everyone enculturated to the idea of service-to make it second nature-Burwashers practice Lateral Service. This means that they practice serving each other with the same quality they serve the public.

See all Editorial Reviews

Product Details

• Paperback: 160 pages
• Publisher: Torchlight Publishing (January 1998)
• Language: English
• ISBN-10: 1887089012
• ISBN-13: 978-1887089012
• Product Dimensions: 9 x 6 x 0.6 inches
• Shipping Weight: 9.9 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (3 customer reviews)
• Amazon Best Sellers Rank: #2,532,011 in Books (See Top 100 in Books)

More About the Author

Discover books, learn about writers, read author blogs, and more.

Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful:

5.0 out of 5 stars The Key to Great Leadership: Rediscovering the Principles of Outstanding Service (Life Enrichment Library) (Paperback), April 28, 2009

By 

D. Thomas "old man and the sea" (Everywhere) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: The Key to Great Leadership: Rediscovering the Principles of Outstanding Service (Life Enrichment Library) (Paperback)

I am using the material from this book every day. I am also asking others to take the time to read it.

1 of 1 people found the following review helpful:

5.0 out of 5 stars great read, a must for service industry employers/ees, October 14, 2002

By 

karl (mexico) - See all my reviews

This review is from: The Key To Great Leadership: Rediscovering the Principles of Outstanding Service (Paperback)

Learn from others mistakes and accomplishments in the service industry by simply reading the very relevant examples Peter has accumulated over the years. Whether you are a frustrated employee, or a "successful" CEO, rating yourself and your company with these universal principles and qualities will be sure to give you some surprises. If you or your company can score a 10 on 10 on each topic; I'm sure you're having lots of relative success, no matter what the economic situation.

3 of 4 people found the following review helpful:

5.0 out of 5 stars GET A GRIP ON LEADERSHIP, May 19, 2000

By A Customer

This review is from: The Key To Great Leadership: Rediscovering the Principles of Outstanding Service (Paperback)

I've been in the hospitality industry for over 20 years, and this is by far the most useful book for both the manager and the front line employee. Burwash states that "we are all leaders" and that is absolutely true.

I strongly recommend that team leaders, HR leaders, and front line associates read this, and USE it. It will make a definite impact on the quality of your professional and personal life!