Key Performance Indicators: Developing, Implementing,and Using Winning KPIs [Hardcover]

David Parmenter (Author)

Book Description

Publication Date: January 16, 2007 | ISBN-10: 0470095881 | ISBN-13: 978-0470095881 | Edition: 1

Breathtaking in its simplicity and profound in its impact, Key Performance Indicators (KPI) distills the balanced scorecard process into twelve logical steps, equipping users with an implementation resource kit that includes questionnaires, worksheets, workshop outlines, and a list of over 500 performance measures. Author David Parmenter provides you with everything you need to master and implement a KPI-driven strategy.

Editorial Reviews

From the Inside Flap

KPIs, while used commonly around the world, have never been clearly defined until now. Management has often referred to certain measures as KPIs that have never been KPIs. The lack of understanding of performance measures has led to most monitoring and reporting of measures failing to deliver. The casualty has often been the balanced scorecard, a brilliant tool that can only work if the appropriate measures are in it.

By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. It has been said that Key Performance Indicators is the missing link between the balanced scorecard work of Robert Kaplan and David Norton and the reality of implementing performance measurement in an organization.

While adopting many of the approaches of the KPI manual first published in 1996, this proactive guide represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools, including:

• The four foundation stones that lead the development and use of KPIs
• A twelve-step model for developing and using KPIs with guidelines
• A KPI resource kit including worksheets, workshop programs, and questionnaires
• A new and pragmatic approach to finding critical success factors
• Over 500 performance measures
• Templates for reporting performance measures
• A resource kit for a consultant who is acting as a coach/facilitator to the in-house project team

From the Back Cover

Praise for Key Performance Indicators: Developing, Implementing, and Using Winning KPIs

"Developing the right KPIs is a problem for most organizations. David Parmenter's insightful approach offers a practical guide that will help managers to overcome these problems and turn concepts into reality in a timely way."
—Jeremy Hope, cofounder and Director of the Beyond Budgeting Round Table, and author of Reinventing the CFO

"Many organizations have struggled to match their balanced scorecard vision with actual implementation success. This book may well be the missing link. By distilling the process into twelve logical steps and by providing checklists and worksheets for each step, David Parmenter reduces the whole endeavor into attainable proportions. He also helps instill the confidence that senior leaders and managers need to both take on the task and see it to fruition."
—Sam Sheikh, Editor, Scorecard and Performance Management, BetterManagement.com

"This is a must-read book for all senior managers. The correct selection and deployment of performance measures is essential to ensure that all resources and effort are focused on achieving business strategy . . . and yet so many organizations select the wrong performance measures. This is a straightforward and practical book that clearly explains what 'key performance indicators' are and how they should be used as part of an integrated performance improvement strategy."
—Dr. Robin Mann, Director, Centre for Organisational Excellence Research, Massey University, and BPIR.com, New Zealand

"With this book, David Parmenter has clearly established himself as the King of KPIs. Everything you need to master and implement a KPI-driven strategy is here."
—Harry Mills, author of The Rainmaker's Toolkit

See all Editorial Reviews

Product Details

• Hardcover: 256 pages
• Publisher: Wiley; 1 edition (January 16, 2007)
• Language: English
• ISBN-10: 0470095881
• ISBN-13: 978-0470095881
• Product Dimensions: 9.1 x 6.3 x 1.1 inches
• Shipping Weight: 1.1 pounds
• Average Customer Review: 3.8 out of 5 stars  See all reviews (13 customer reviews)
• Amazon Best Sellers Rank: #492,411 in Books (See Top 100 in Books)

More About the Author

DAVID PARMENTER is a writer, facilitator and an international presenter who is known for his thought provoking and lively sessions that have led to substantial change in many organizations. He is a leading expert in the development of winning KPIs, replacing the annual planning process with quarterly rolling planning, and management and leadership practices that will get you to the top. David has delivered workshops to thousands of attendees in many cities around the world including Sydney, Melbourne, Kuala Lumpur, Singapore, Tehran, Riyadh, Muscat, Johannesburg, Rome, Dublin, London, Manchester, Edinburgh, and Prague through professional bodies, event management companies and to organisations who want to implement his work.

His stated vision is to "change how leading organisations, around the world, measure and manage performance - by 2030″. John Wiley &sons Inc. have published his four books, "Key Performance Indicators - developing, implementing and using winning KPIs"Â� in January 2007, and the 2nd Edition in March 2010; "Pareto's 80/20 Rule for Corporate Accountants" in April 2007; "Winning CFOs: Implementing and Applying Better Practices", in April 2011; and "The Leading-edge Manager's guide to success - Strategies and Better Practices", in April 2011. David has published a series of whitepapers that contain his latest thinking and these along with electronic templates are available from his website

His work on KPIs has received international recognition in both private and public sectors. Agencies within the Australian, Singapore and Malaysian Governments have commenced implementations. His in-house workshops have covered a wide variety of entities including the European Space Agency, Insurance, Banking, Manufacturing, Property development, Agriculture, Construction and Professional bodies.

David has worked for waymark solutions (his benchmark and better Practice Company) Ernst & Young, BP Oil, Arthur Andersen, and Price Waterhouse Coopers. He is a Fellow of the Institute of Chartered Accountants in England and Wales. He is a regular writer for professional and business journals and his articles have received international awards.

If you have purchased David's books you can get some additional free material from his website http://davidparmenter.com

Customer Reviews

Most Helpful Customer Reviews

63 of 73 people found the following review helpful:

1.0 out of 5 stars BEWARE!!! Author trying to get a quick buck!, June 1, 2009

By 

Michael Ballack "mike_of_london" (London) - See all my reviews

Amazon Verified Purchase

This review is from: Key Performance Indicators: Developing, Implementing,and Using Winning KPIs (Hardcover)

I'm a finance professional working for one of the Fortune 500 companies. Recently I was tasked with coming out with KPIs for my company. This book turned out to be really useless for implementation. It is one of those books based upon a "Bait and Switch" tactic. Throughout the book, the author keeps promoting his website and for extra fees, ( in the region of only USD$400!!!) you can get the required extra materials. This really gives the reader a bad feeling. C'mon, I've already paid the full price for the book. Why sell me something that's half-baked and incomplete? As one other reviewer mentioned, the so-called downloads from his website are non-existent, apart from those which require a whopping USD400! STAY AWAY FROM THIS BOOK! In fact, I've decided to stay far away from any other works by this author in the future too!

29 of 33 people found the following review helpful:

4.0 out of 5 stars A rational methodology to implement KPIs, July 2, 2007

By 

Jose Ernesto Passos (São Paulo, SP Brazil) - See all my reviews
(REAL NAME)   

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This review is from: Key Performance Indicators: Developing, Implementing,and Using Winning KPIs (Hardcover)

The main purpose of this book is to be a practical methodology to implement KPIs, and it does this reasonably well.

I would say that many recommendations throughout the book will be of good use, although there are several concepts that are applicable in a cultural environment that is more common to multinational companies or very large local companies.

The best chapter of this book is the first, where David Parmenter discusses the concept of a KPI, from a practical point of view. He divides indicators in three basic types, that makes sense and help understand them :

. KRI - Key Results Indicator

. PI - Performance Indicator

. KPI - Key Performance Indicator

In this chapter, he emphasizes the fact that KPIs are just the few main indicators that management of a business must identify, so that they focus on the right things... Something to remember all the time when you are implementing BSCs, Dashboards and the like.

The proposed approach behind this methodology is a practical one. It is for those that want faster results. The final phrase of the book could be: "roll up your sleeves and put KPIs to work as fast as you can".

21 of 25 people found the following review helpful:

5.0 out of 5 stars Filling in the Scorecard Gaps, February 23, 2008

By 

Dennis DeWilde "The Performance Connection" (Cleveland area, Ohio USA) - See all my reviews
(VINE VOICE)   

This review is from: Key Performance Indicators: Developing, Implementing,and Using Winning KPIs (Hardcover)

As we know from another business author, the 'Knowing - Doing Gap' can be difficult to close. For Balance Scorecard fans, KPI consultant David Parmenter fills that gap. Written as an instruction manual for implementing performance measurement in any organization, this easy to read guide provides both context and content for a 'just do it'' approach; implementing a successful performance measurement system this is, in any business sector.

Among the many things this book does well, the most important may be: Setting the context for key implementation steps. In addition to his 12 step process, Parmenter presents 5 critical aspects of a KPI system.

One, he open's the dialogue by providing all important distinctions between; Key Results Indicators (KRIs), team Performance Indicators (PIs), and leadership's Key Performance Indicators (KPIs). He says these should be balanced 10/80/10. This is foundational to successful implementation.

Two, he links these to strategy thru a clear understanding of well thought out (and few in number) Critical Success Factors (CSFs) - one of the most critical and hardest parts of for making measurement effective at a working level.

Three, he exposes the 'best practice' myth; rightly acknowledging that the goal is the continuous adaptation of 'better' practices and not a misguided belief in the redemptive qualities and often misapplication of someone else's "best practice".

Four, he stresses the importance of understanding measurement as a constantly evolving process and not a one-time establishment of the "right" measures.

And, five, he places performance measurement within the overall context of organizational development. A part of the whole, but not the whole.

The approach is pragmatic, the steps are clear and doable, the materials don't give the answer, but they provide a well-defined space in which to write your own business particulars. This book does not belong on any manager's book shelf; it belongs on their working table. This one is a winner for those who want doing and not just knowing.

Dennis DeWilde, author of "The Performance Connection"