Most helpful positive review
194 of 201 people found the following review helpful
Newer Revision is AWSOME! (all my complaints were w/old rev) & GREAT customer service...
on November 15, 2010
**Disclaimer** My review is for a revision that was sent to me in 2010. I cannot speak to any production issues or changes that may or may not have occurred since.
The above being said, mine are still functional (as of 11/2013)
We received these on Christmas 2010 and by the end of an afternoon there were major problems - a motor problem with one car, a broken peg under one of the drivers, and some odd radio glitches.
I called Kid Galaxy the next morning and received fantastic treatment. I explained that the item was a gift and I didn't have a receipt and the representative I spoke with assured me that they would make things right. Within a couple of days I had a box show up at my house containing a brand new set!
The new set was different colors (black & red vs the blue & orange)and I immediately notice that the little peg under the drivers appeared to be totally redesigned (more robust).
We inserted the batteries and have never had ANY more problems (aside from replacing batteries- thank goodness for rechargeables) over the last 3 years (we played with them last week).
Hopefully there are no more early revisions floating around out there but even so given my experience with Kid Galaxy I'd definitely buy these again.
These turn VERY quickly and it can take a while for the kids to get the hang of the controls.