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WARNING: Do NOT buy this!!! There are NO REPLACEMENT PARTS!
on October 11, 2013
I bought this 13 months ago after truly painstaking research to find the perfect play kitchen for my children. I had a 2 year old boy and was pregnant with a girl - I wanted gender neutral so they could both play together. I also wanted it to be tall enough that my son would still be able to feel like he was "inside a world" instead of playing with a toy, as my daughter got old enough to play with him. So I got this one.
I was thrilled with it at first. It's gorgeous - even prettier than in the pictures. Looks fantastic in our living room which is more than I can say for any plastic play kitchen.
But yes, it came with two broken parts. Not a big deal, since thankfully I ordered well in advance of my son's birthday. Okay fine. But then-
Thirteen months into owning this kitchen my 11 month old daughter, who is TINY at 18 lbs and gentle, was holding onto the "dishwasher" door and it broke right off. This is after the kitchen got virtually no play from my son, who turned out to be a "boy's boy."
I figured no big deal, wrote KidKraft customer service. Not only would they not GIVE me a replacement part, as it was past 90 days, but they wouldn't even SELL me a replacement part, as those are "reserved for manufacturer defects." Their alleged justification for this is that the kitchen is only meant for 3 years and up, since littler kids might hang on the door. Well I'm assuming the reader of this review is a parent - good luck getting your 12-26 month old second, third, fourth child to not go anywhere near the play kitchen! And seriously, as if older kids aren't rougher with things then a dainty little crawler?!?!?!?
Nobody in their right mind would spend $150 on any item that effectively had no replacement parts, and you shouldn't either. My gorgeous 1 year old kitchen is now an eyesore in my living room. The final nail in the coffin is that KidKraft bills its products as WOOD. This door wasn't made of wood, but some kind of spongey wood filler - see photos I posted on Amazon.
I have rarely been as disappointed with a purchase. I will never buy KidKraft again.