I just sent a complaint to Amazon because, like others, I did not get the item pictured. I got the restaurant-style container that cannot be closed. Not only that but, for a set of 4, the restaurant-style containers are a cheaper product. Restaurants like the lids with holes on two sides because they know the containers will be used many times during the day by many patrons. So, there is little chance of the soy sauce spoiling before the container needs to be refilled. Not so with people at home. I'm the only one here and do NOT use soy sauce every day. So, I'm probably going to have to pour it into another bottle that DOES have a lid that closes ... just to keep it fresh.
So, 5 stars to Kikkoman for making a great soy sauce and 0 stars to Amazon for cheaping out on at-home customers with an unfair switcheroo. Between 5 and 0 stars, the average I give this order is 3.
P.S. When I sent the complaint to Amazon, I specifically stated that I wasn't asking for a refund. They responded to my complaint - saying they were giving me a refund anyway and asking if it solved my problem. I told them, "No," because I was still stuck with 3 restaurant-style containers. However, they did say they would investigate why this switcheroo is happening. Hope they fix it for future orders.
P.P.S. Up to this point, I was merely disappointed. But then, Amazon responded to my response. They suggested I "try one of their other sellers." And they asked me again if this solved my problem. I answered yes ... but only to get them off my back. And I took away 1 more star - making my review a 2-star review. Buying from Amazon should be like buying from any other store. Customers need to "trust" that the store "knows" what it is selling. If I visited a local Safeway store and bought this item - only to find the item switched in my shopping bag when I got home - I'd be disappointed. A refund doesn't put the product I bought in my home. And the suggestion to try a different Safeway store would be a bit insulting. Who knows, maybe the other store would do the same switcheroo. Selling and buying should be a transaction, not a crap-shoot.