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Killer Web Content: Make the Sale, Deliver the Service, Build the Brand Paperback – November 27, 2006

ISBN-13: 978-0713677041 ISBN-10: 071367704X Edition: 1st

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Killer Web Content: Make the Sale, Deliver the Service, Build the Brand + Content Strategy for the Web, 2nd Edition + Letting Go of the Words, Second Edition: Writing Web Content that Works (Interactive Technologies)
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Product Details

  • Paperback: 224 pages
  • Publisher: A&C Black Trade; 1 edition (November 27, 2006)
  • Language: English
  • ISBN-10: 071367704X
  • ISBN-13: 978-0713677041
  • Product Dimensions: 9.2 x 6.8 x 0.4 inches
  • Shipping Weight: 1.1 pounds (View shipping rates and policies)
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (37 customer reviews)
  • Amazon Best Sellers Rank: #550,708 in Books (See Top 100 in Books)

Editorial Reviews

Review

"Content-not fancy graphics-sells your product on your website. Read this book and apply it. We did". Maurice Coleman, Head of Commercial Strategy, Aer Lingus "Gerry McGovern's "Killer Web Content" is a must read for marketing and communications professionals who crave the ultimate results for their online presence. Not only is "Killer Web Content" educational and informational, it's an entertaining and useful collection of tips and techniques where you'll find both insight and inspiration to create web sites that talk to your audience in a language they want to hear." Karen O'Brien, Siemens Corporation. Manager, Web Content "An easy read and I would recommend it as a helpful guide for anyone who wishes to conduct a critical audit of their internet presence... A sleeves-rolled-up, helpful book that tells you that a website is a specialised publication that requires just as much editorial care as a newspaper or magazine. Financial World (December 2006) 'This short, sparky primer uncovers value in a neglected business asset.' Director (January 2007)

About the Author

Gerry McGovern is managing partner at a consultancy that focuses on maximizing value from Web content. He has been involved in the Internet since 1994, and has worked on Internet assignments in 35 countries. Gerry has published four books on Web content.

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Customer Reviews

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This book is clear, concise, and easy to read for the most part.
David D. Kline
I've read a few books about web content and website management over the years, including some of Gerry McGovern's previous works.
mb99
In fact it is the type of book to keep on hand and read through when ever your website starts to get a little fuzzy.
Richard Smith

Most Helpful Customer Reviews

107 of 115 people found the following review helpful By E. M. Fitterer on October 31, 2007
Format: Paperback
I'm a usability researcher who's looking to get some concrete suggestions about how to write better for the web. That's what I was hoping to find in this book--a guide with detailed suggestions for how to do this type of technical writing. Instead, there are very few concrete suggestions in this book about how to write well, other than vague platitudes about keeping phrases short, and providing users with the content they'd like to see. Duh.

I read this thing cover to cover in about an hour. Mostly I learned that "killer" rhymes with "filler." A lot. If it has not yet occurred to you that you might want to talk to your customers about what they're looking for on your webpage, then I guess this book would be for you and would provide you with that revolutionary insight. That's all the advice there is in this book--talk to your customers to find out the content they're looking for on your webpage, and then deliver that content to them in small, easily digestible phrases. Again, duh.

For people who are just starting out on this type of research, there's really no detailed advice on how to conduct this "talking to your users to find out what they want" research though (other than some more platitudes like "be a good listener."). If you want more detailed advice on how to do research like this, I'd say search the web for "wants and needs analysis" because that's basically what this guy is recommending. If you can't find enough things for free on the web about that, there is a good chapter in the book "Understanding your users" by Catherine Courage on this technique. That book is also great for giving you a wide toolset of techniques for usability.
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13 of 14 people found the following review helpful By HeWhoReadsALot on April 19, 2009
Format: Paperback
I did like the author's writing style to some degree here, but I was very surprised to see a book on usability testing where no actual usability testing was performed as part of research for the book. I am a technical person and marketing books usually bore me. As did this one.

This book had no examples, and I didn't get the impression that the author had really done any actual usability testing at all. It seems he just took notes over a period of a time and then published them. Where is the hard work? Where are the examples? Tables of data? Proof of concept? How do I know what you are saying is good advice?

This book didn't "clue me in" to what is available to the world today. For example, no references to utilities that are available such as "heat maps" and "graffiti analysis", which today I can't do without.

I have 2-3 key recommendations for you for usability testing:

1. Make sure to check out crazyegg.com and getclicky.com, these sites will help you solve almost every website issue you have for $20 a month combined.

2. Get the Ginny Reddish book "Letting Go of the Words." I left a sterling review for that book, as did over 100 other people. It is my #1 most referred web book. Any opinions expressed in the Reddish book are all backed up by over a hundred examples. Reddish explains that no one reads the web -- they BROWSE. Her book proves her own concept.
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7 of 8 people found the following review helpful By mb99 on July 8, 2007
Format: Paperback
I've read a few books about web content and website management over the years, including some of Gerry McGovern's previous works. Some are good, some ok, many terrible. This is the first book where I feel a real maturity has been reached. Gerry totally gets it. He focuses on the real issues impacting sites with pin point accuracy, and offers real, tested solutions to fix them. If you follow the suggestions in this book your site *will* improve, and by improve, I don't mean something fuzzy, but I mean help you achieve real, measurable business goals. I learnt a lot from this book and will no doubt continue to.

The back cover of the book says if you only buy one book, make it this one. I couldn't agree more.
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4 of 4 people found the following review helpful By David Shaw on July 4, 2007
Format: Paperback
70% of bloggers don't regularly blog after their initial burst of enthusiasm. I suspect many of them just felt they had to jump on the blogwagon, or be left behind.
It's the same way with the Internet. Many companies have tentatively embraced the Web because they don't want to be left in the brick & mortar world. Yet they don't realize a half-hearted foray without whole-hearted commitment and a culture that truly understands and embraces the Web, is doomed to deconstruct their brand in the most consumer-empowering medium of all.
Gerry McGovern's book is a wake-up call to those caught in ether limbo -- and a really useful how-to bible for those who truly want to craft a competitive edge online. Each chapter contains insights and compelling case studies -- all communicated in an accessible format that makes light of serious business-building stuff.
In short, it's killer book content.
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6 of 7 people found the following review helpful By Janet Musick on July 15, 2007
Format: Paperback
I've been a Gerry McGovern follower for several years, and his work is always right on target. Killer Web Content, while amazingly simple in concept, is focused and effective. It breaks down the art of content management into bite-sized pieces that anyone can use to improve a website's ability to deliver exceptional value to customers, which should be the goal. Forget flashy, splashy, self-serving websites; create one that brings customers back over and over because you've got something to offer. McGovern's work provides guidance in a real world way.
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