Top critical review
12 of 15 people found this helpful
Quality Control Problems
on August 10, 2012
This is potentially a great balance bike, and I imagine if you get one with no issues from the manufacturer you'd give it 5 stars. The parts seem solid and durable. But, if you order one, be prepared for the possibility that you'll have to send it back or exchange. The neck on ours is faulty and holds the handlebars substantially crooked, so one grip is about 1.5 inches higher than the other. You can easily see this with the naked eye and it looks clearly defective, though the part is so sturdy that it couldn't have happened in shipping. There's no way I can see to make a home fix without possibly damaging the part, and I shouldn't have to anyway considering the price tag is premium for a toddler's bike. Also, whoever installed the back wheel at the factory didn't use care in matching up the threads and cranked the nut down anyway, so one side is now stripped. This is just pure laziness. I don't think the wheel will fall off, and it would last as long as my daughter will use it, but this bike should last through many hand-me-downs and if the wheel is removed too many times the entire hub will need to be replaced. Basically the assembler was careless, knew there was damage and a defect, but boxed up the bike for sale anyway. This is incredibly irritating, wastes my time and money, and guarantees I won't be buying anything else from this company sight unseen, if at all.
Note: if you have no experience tinkering with bikes, you'll probably find the brake system doesn't work well and won't allow the back wheel to roll freely, and the headset (part that holds the handlebars and forks/front wheel to allow them to turn) is adjusted very poorly, so tight the handlebars take a lot of effort to turn - unacceptable. These aren't hard to fix, but you do need extra tools and time. Another note: I gave 1 star for durability because the hub threads are already stripped when it came out of the box - they won't last now. The whole bike would probably be pretty durable if it didn't have the manufacturing issues, because the parts themselves seem strong.