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Kindle Fire, Full Color 7" Multi-touch Display, Wi-Fi

by Amazon
4.2 out of 5 stars  See all reviews (5,336 customer reviews)

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Customer Reviews

Most Helpful Customer Reviews
189 of 194 people found the following review helpful
2.0 out of 5 stars Kindle Fire April 30, 2012
Verified Purchase
I have used the Kindle Fire for a few months now and I'm finally ready to rate it. I LOVE the Fire except for one item and it's critical...the plug in for the charger is a "loose" fit and after awhile get's to the point of having to manually hold the cord a certain way in order to charge. I called and reported this to Amazon and they replaced promptly with a new Kindle and charger...when I got the new one a couple days later, it appears to have the same problem with a loose fitting connection, without currently having to manually hold the cord in as of right now, but when is that going to happen?

I think this is a design flaw with the Kindle Fire and a improper fit with their choice of connection with the charger plug. I purchased another set of Kindle chargers (http://www.amazon.com/gp/product/B006QOM1GK/ref=oh_details_o01_s00_i00) for the home and vehicle and those won't work either, It does nothing at all, like there isn't anything plugged in (no power) so that was wasted money. I will say that the additional charger I purchased was a snug fit it just wouldn't work. I am very unhappy with this design flaw because I'm a avid reader...I read atleast 4 to 5 books a week so the Kindle is important to me and if it can't properly charge it's considered a waste of money. I also own the Kindle Keyboard and absolutely LOVED it...the only flaw...it wasn't in color. If I can't find a alternative charger that will work for the Fire I will retire it and go back to either my Kindle Keyboard or look at other alternatives for a color reading tablet.

I would also suggest that Amazon make the charger cords longer than current length for the Fire. It would be nice to have a longer cord so when your sitting in an airport you can charge and read the Kindle Fire without having to stoop over because the cord is to short from wall plug to Kindle charger outlet.
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140 of 143 people found the following review helpful
5.0 out of 5 stars Love my Kindle April 19, 2012
By Mary
Verified Purchase
So the first Kindle I got went crazy and stopped working. I notified Amazon and within 2 days I had a brand new one!! They were very helpful and replaced it very quickly. I am impressed. I love my Kindle Fire.... Sure it may have some bugs, and why I had to get it replaced... However, Amazon's customer service is excellent!! I'm very impressed.
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102 of 108 people found the following review helpful
5.0 out of 5 stars Amazon stands Behind the Kindle Fire April 27, 2012
Verified Purchase
After five months of use the miniUSB power connector failed. Amazon sent a new unit out with no hassle whatsoever. Excellent job Amazon!
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26 of 26 people found the following review helpful
2.0 out of 5 stars Not a happy customer October 11, 2012
Verified Purchase
I was so in love with my Kindle Fire till I had the same issue that is plaguing the product. My Kindle would no longer charge due to a faulty connection. I promptly got on the phone with support and they said, "not to worry, we will ship you another one". Well I was hoping that Amazon would do the right thing and send me the newer model 2nd gen. But that was not the case. I got my new/used Kindle Fire on my door step 2 days after I called, and hoped upon hope that it would be something I could fall in love with again. But to my dismay the speakers were junk; my cell phone speakers were louder than the ones on my "new" fire. And I know this because I turned both on, played a movie out of Netflix (the same exact one) and put them both up at the highest volume they would go. The Fire was barely audible, while my Android phone was nice and loud with no distortion.

So I once again called support. Now don't get me wrong, they are very apologetic and say all the right words in order to make you feel like they want to help you out. But after 20+ years of being in sales I can tell when someone is blowing smoke. The most they will do is ship another refurbished product out to me. I even asked if I could pay the difference between what the Fire is selling for now (159.00 and I paid 199.00 8 months ago) and get the HD, but I was told there was NO way the computers would allow that. I have no confidence that the next Fire I get will be any better, but I did have to hear again how the refurbishing process is just like the making of a new product (um not from what I can see).

So with that said; I will NOT be purchasing the new HD for my son for Christmas like he wanted. I will go with another product that perhaps will work better than the Fire, and last longer than 8 months. With all the tablets on the market today and the fact that NO ONE had a disposable income any longer I would highly suggest doing your homework before purchasing this product..
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16 of 17 people found the following review helpful
2.0 out of 5 stars Such a dissapointment October 22, 2012
By Justme
Verified Purchase
When I got my FIRST Kindle Fire as a Chrismas gift (12/7/11) I was very excited. On 5/23/12 I was sent a replacement K/F because there was a problem with charging outlet on the K/F. Then on 10/9/12 Amazon was gracious enough(NOT)to send me another K/F when my SECOND K/F would no longer even turn on. So here I sit with my THIRD K/F which is a piece of garbage as well. It freezes continually, has limited volume control (watching videos purchased from Amazon), and drops wi-fi three or four times a day while in use for no reason (other than unit is as defective as the previous units). What is most upsetting is that Amazon is not even sending me a NEW Kindle Fire; instead I am getting refurbished units. (No wonder there are so many issues.) Amazon step up and do the right thing; live up to your A-Z guarantee and put customer satisfaction 1st.
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11 of 11 people found the following review helpful
1.0 out of 5 stars Pice of JUNK!!!!!!! January 7, 2013
Verified Purchase
This is my scend Kindle Fire first lasted about seven mounths and this one only about three weeks. They have a big problem with the charging / interface plug, both of mine had the same problam. I sent mine back for a refund last week so I can take the money anb put it toward somthing that works. I would NOT buy this Kindle or recomend it to any one. Vary bad product!!!!!
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Most Recent Customer Reviews
1.0 out of 5 stars Don't buy! This kindle has charging issues.
My kindle was replaced because of charging issues on 1/12/14. On 4/24/14, I call kindle support regarding same issue. Read more
Published 1 hour ago by Yvonne Williams
2.0 out of 5 stars Multiple Returns
I had trouble with the battery charge. I had to send two back and had the same problem with the third. I have switched to the paperwhite and I am much happier with it.
Published 16 hours ago by Sassy
5.0 out of 5 stars Great Customer Service
I have been using Kindle for few years now, and I love reading books for myself and my son. I used it everyday and charging port of the Kindle broke. Read more
Published 1 day ago by Joo Park
5.0 out of 5 stars Kindle Fire
Adore it! Only trouble is that it is hard to read in the sun so I kept my Kindle for that kind of reading.
Published 7 days ago by Vicki
3.0 out of 5 stars power button stoped working
Broke down after 3 weeks, got a new one but with a lot of problems. The failure was the power button, well knowned on Internet, but Amazon id not know about it.
Published 7 days ago by Niklas Laurell
1.0 out of 5 stars Battery Claims are a Joke
This a review for my 3 Kindle Fire models received to date. My first Kindle Fire was received for Mother's Day in May of 2012. Read more
Published 8 days ago by Cynthia M Vandament
1.0 out of 5 stars Kindle doesn't charge correctly
We bought a Kindle Fire and had issues with it charging. We were able to return it and get a new one. It worked fine for awhile but then started having the same charging issues. Read more
Published 11 days ago by Jane Smith
5.0 out of 5 stars Best thing ever!!!!
Adore my Kindle Fire. I've had it for over two years and I still enjoy using it. Hate that Amazon has minimum # of words that u must type in order to leave a review. Stupid!!!!!
Published 16 days ago by kese
1.0 out of 5 stars Sucks not very well made
Would not recommend. It stopped charging and after being serviced has the same issue less than 3 months later after it was out of warrantee. HP is 100xs better
Published 16 days ago by Jessyaviles
2.0 out of 5 stars Don't buy Kindle Fire
Kindle Fire does not hold up. You would be better off to buy an Ipad mini. I purchased two in 2012 and they have both quit working already. Read more
Published 18 days ago by rfr1960
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