Top critical review
2 people found this helpful
Will Cause the Device to Shutdown
on August 31, 2014
I purchased this case for my 6 year old along with the brand new Kindle Fire HD. It seemed to fit perfectly and he was able to grip the device well but he kept complaining that the Kindle would shutdown randomly while using it. We went thru this for several weeks, I tried changing the settings on the Kindle, resetting it to factory settings, charging it, etc.... I was ready to send it in for warranty when I Googled the problem and found on a Kindle forum that many people had the same issue, the device was powering off while using it. Someone posted that they were informed by Kindle support that the problem is with the case and the design of the Kindle HD. I removed the case from the Kindle and it hasn't shut down since so the design of the case causes the power button to get pressed. According to the forum it isn't just this particular case but plenty of others. I rated this two stars because the case is of good quality and we have the same case designed for the older Kindle and haven't had any problems with that one. I like the case but the device won't function properly with it on so it is useless.