I bought a Kindle Leather cover with a light on Sept 24. One of the hinges broke in December 3 months later. Amazon will not stand behind the product and offer to either fix or send me a new cover.
I later called Amazon about something else and mentioned the problem with my cover. The customer service lady immediately put in for a new cover and sent my via e-mail a prepaid return sticker for my old one. The service was phenomenal. Took less that 2 full days.
I have had mine about 6 meeks and today I noticed that the top hinge has broken off inside of my kindle....the kindle still works as does the light when the two metal pieces make contact. I'm a little nervous I cannot get the metal piece ouf of the Kindle incase I wanted to replace the cover. I have had no problems with the cover until now.
Me too. Have used the light about 5 times - and last night went to turn it on and it does not work any longer. The bottom hinge is loose on mine too. Disappointed that amazon won't exchange it. I've had mine only 6 months.
Mine got broken too, after 2 months or so. I tried to fix it using a ver powerfull glue and didnt work, one of the pieces got stuck inside the kindle and I had to remove ir using a thick needle pushing it down, then it came out. Does somebody know, where can I claim for this?
Just had the same thing today - the top hinge has cracked off (caused by very minor stress) and is now stuck inside my kindle. The kindle works but the light doesn't. I only logged on to find out how I get my replacement (as covered by 1-year warranty), are people here saying Amazon won't replace the faulty product(s)?
The light on my case recently stopped working. It's only about 4 months old and I've never taken my kindle out of it since I bought it. The hinges look fine and my Kindle still fits tightly into it. I called Kindle support and they immediately (seriously, within seconds) issued me a $60 credit for a new on onto my account (I didn't even have my receipt or anything!). I had dropped my kindle just over a week ago and broke it (I'm guessing this is why the light won't work now either) and had called called customer support at that time - they immediately sent me out a new one free of charge. Kindle has the greatest customer service!! If you're having troubles, just call them!!
My bottom hinge broke on mine in less than a week. I called the customer support number and they applied a $60 credit to my account so I could order a new one for free. It was very easy and took less than 10 minutes on the phone with them.
The top tab on my cover broke, with no stress or pressure. I was able to get it out of my Kindle, and based on the posts in this discussion, called Kindle customer support. They told me that the cover only had a 30 day warranty and could not be replaced. I am not happy!
UPDATE: I just got an email from the customer service person that I spoke with and she had done further research after we finished our phone call to check on the warranty. She is sending a replacement. I have to say that I am very surprised and it just proves to me that the compliments I have seen about Amazon customer service are true.
I had the same phenomenol service event. My kindle died in the middle of the night. In a panic I ran to the website and with no hope, called the 'phone' line. A customer rep answered and sent me a new kindle in two days. It was incredible.