Most helpful critical review
2 of 2 people found the following review helpful
Sent me wrong bag that is too large to carry on the plane!
on April 17, 2014
Zero stars for the company, PORTMANTOS, if I could...I LOVE Kipling bags so after many years of owning Kipling duffles, handbags and a larger rolling suitcase, I ordered a small Madison bag to roll onto the plane from PORTMANTOS (an independent seller on Amazon). PORTMANTOS instead sent me a completely different style name that is just a little too large for the strict airline carry-on measurements. Since I did not use this bag right away, I did not realize the discrepancy. On two out of four flights I have recently taken on Delta and United, I have been pulled out of the boarding line since the suitcase is too big! PORTMANTOS will not allow me to return or exchange when they sent the wrong item. Order with caution from PORTMANTOS, and make sure you get what you intended to purchase!