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Comment: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels.
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Kiss, Bow, or Shake Hands, Sales and Marketing: The Essential Cultural GuideFrom Presentations and Promotions to Communicating and Closing Paperback – November 15, 2011

4.1 out of 5 stars 17 customer reviews

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Editorial Reviews

About the Author

Terri Morrison is president of Getting Through Customs, the developers of the McGraw-Hill Kiss, Bow, or Shake Hands digital product. She and Wayne A. Conaway are coauthors of nine books, including Library Journal’s Best Business Books winner Kiss, Bow, or Shake Hands and Dun & Bradstreet’s Guide to Doing Business Around the World.

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Product Details

  • Paperback: 304 pages
  • Publisher: McGraw-Hill Education; 1 edition (November 15, 2011)
  • Language: English
  • ISBN-10: 0071714049
  • ISBN-13: 978-0071714044
  • Product Dimensions: 6 x 0.7 x 9 inches
  • Shipping Weight: 14.4 ounces (View shipping rates and policies)
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (17 customer reviews)
  • Amazon Best Sellers Rank: #132,602 in Books (See Top 100 in Books)

More About the Author

Thank you for considering purchasing one of our books on Amazon.com. They include "Kiss, Bow or Shake Hands: The Bestselling Guide to Doing Business in More Than Sixty Countries" (A Library Journal Best Business Books Winner, with over 275,000 copies sold), "D & B's Guide to Doing Business Around the World," and our newest, "Kiss, Bow or Shake Hands: Sales & Marketing!"

There is also a Digital Kiss Bow or Shake Hands version for corporations, higher educational institutions, and governments.

I welcome your feedback on our books, articles, and all our materials - whether it supports or diverges from our data. Please email me at TerriMorrison@kissboworshakehands.com, call (610) 725-1040, follow me on Twitter @KissBowAuthor, and join the new Linked In "Kiss, Bow or Shake Hands" group. The "Intercultural Jokes and Humor" and "Bad Brands & Translation Blunders" threads could use your input! You are also invited to visit www.TerriMorrison.com for further information.

Customer Reviews

Top Customer Reviews

Format: Paperback
This is the most thorough-going compendium of cultural idiosyncrasies I've ever seen for the international businessperson. Even if your work, like mine, is mostly done by telephone, email and/or Skype, you'll do well to know in advance where you might easily stub your toe. Easy to read and understand.
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The overall concept is great: Document Cultural differences for improved business.
The material is well presented too.
But the eBook version is extremely neutered, and missing what I would consider significant trading partners.
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Doesn't apply to all situations. To put in perspective, read the chapter on your own country. Then assume it has about the same accuracy for other countries. A significant portion of business negotiations are based on the personality of the other party. Keep that in mind.
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I bought the kindle edition of the ebook and am very glad I did. This book will be great to have on hand while traveling.
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By Melle on April 13, 2012
Format: Paperback Verified Purchase
Good info. Got the book for research.. Useful. A bit repetitive from book to book, but it's the nature of the topic.
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It's a little outdated at this point and doesn't cover some of the countries that are attracting business travel in today's day and age (e.g. Vietnam). I would like another edition that's slightly more updated but otherwise the content that is here is very complete.
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This book has been very helpful in identifying cultural differences and ways to initiate conversation. It is a basic level book that covers most countries that I would encounter. I would recommend it for anyone beginning international relationships.
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Global business demands a knowledge of global etiquette. This is an excellent short, quick breakdown for travelers who do business in other countries. Get the book! It will help you!
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