Most helpful positive review
195 of 198 people found the following review helpful
OUTSTANDING customer service. This review will STUN you!
on June 15, 2011
Going to keep this short and sweet. My wife was gifted this item eight years ago and has used it heavily. Last weekend the off switch broke. You had to unplug it to turn it off. My wife called KitchenAid to find out where the nearest place we could take it to be repaired. She LOVES her mixer and was devastated it had broken.
The nearest place fro repair? About 400 miles away. The operator and my wife spoke a bit more about the problem, then the operator put her on hold for about fifteen minutes. When she came back she said "We're going to claim this as a manufacturer defect and replace it for you for free."
Can you darned believe that? Seriously, can you believe it? After eight years? THAT is what customer service and product support is all about people! My wife was almost in tears she was so impressed. You just don't find service like this anymore. Thank you KitchenAid, you have earned our loyalty.