34 of 39 people found the following review helpful:
1.0 out of 5 stars
KitchenAid Ovens Shipped with Known Defect for Years - Search Web for Complaints!, October 27, 2010
This review is from: KitchenAid Architect Series II KEMS308SSS 30 Microwave Combination Wall Oven, Convection, Self Cln
ZERO STARS. I don't know how this can actually happen in the U.S., the most litigious country for nonsensical lawsuits, yet KitchenAid has somehow managed to not have a class action lawsuit filed (that I know of) against them for marketing & selling ovens for years that have a known, documented, non-fixed, built-in flaw that stops if not destroys the oven. It's as easy as Step 1, engage the self cleaning feature Done. Than's it. You've now hit the "self destruct" button on your oven. Your recourse: NONE. Perhaps not enough people have pooled together nor had the where-with-all to sue KitchenAid. My wife engaged the self-clean self-destruct feature of our "SUPERBA" oven for the very first time today. Now the oven is dead. I went online to discover hundreds of stories, cases, reports. KitchenAid, if called, will actually tell you to "not use that feature" and use "Easy Off" instead. Can you imagine if Ford or GM had a button on a car that read "Lock Trunk" but it instead ignited the car? And customer service retorted: "Don't use the trunk." Would there not be lawsuits, recourse, outcry, accountability? Please never ever buy another KitchenAid product again. While researching, I found that their dishwashers have loads of upset people wondering why there is no class action lawsuit on their behalf. BTW: KitchenAid has noted that the term "Heavy Duty" is simply a product name or model...it is not a description of the product's supposed "stronger" functionality...because...in fact, the product is not capable of heavy duty. The oven alone, when in self cleaning mode, gets so hot that it blows its own thermostat. Good thing the folks at KitchenAid don't work for Nasa! Of course, that would make them "rocket scientists" and that surely will never be the case. I pray we can get a class action suit off of the ground. How dare any company be allowed to continue to carry on this way.
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5 of 5 people found the following review helpful:
1.0 out of 5 stars
The convection microwave is awful, September 5, 2011
This review is from: KitchenAid Architect Series II KEMS308SSS 30 Microwave Combination Wall Oven, Convection, Self Cln
First of all, it is extremely stupid to have a convection oven that you cannot set to a temperature and expect it to stay at that temperature, right? That's just intuitive. Well, the idiots at Kitchenaid must think we're all idiots since you have to set the "original recipe" temperature and the recipe time in order for the convection oven to work at all--then if you find you need more time, guess what, you have to do it all again!!
Second, the convection microwave oven is impossible to clean. Any baked on grease must be SCRUBBED off because the convection microwave cannot be used with a lot of heat (burns out the electronics (I guess Kichenaid hasn't heard of insulation)), so it is not SELF CLEANING.
Third, the heating element that comes on with the "crisp" feature cannot be turned on except when using the "crisp" feature. The crisp feature is the only way you can use both microwave and convection together--so you have ZERO control over both the heating element and microwave power...Again, VERY POOR design especially if you WANT TO COOK.
Fourth, none of the "programmed" features work very well with the microwave. Potatoes are undercooked, reheated plates of food are BLASTED into mush, Popcorn is underpopped with a lot of partially popped or non popped kernels.
Fifth, in this century, can you imaging a microwave power of only 900 watts?
What is nice about it? Well, the combination did save us space in the kitchen and we could choose other appliances that "went with it" when we remodeled (that is, the handles all look alike). IMO, that's not enough reason to get this poorly designed and horribly engineered cooking appliance that is nothing more than a larger "easy bake oven". SHAME ON YOU KITCHENAID. NO WONDER AMERICAN APPLIANCE COMPANIES ARE GOING BANKRUPT--YOU ARE THE REASON PEOPLE DON'T BUY AMERICAN MADE PRODUCTS.
Just to be clear, we had kitchenaid products for 19 years prior to the remodel. THOSE products actually worked well. This new "Kitchenaid" generation, however, is NOT WELL DESIGNED NOR WELL BUILT. Highly recommend that you "Stay Away" from this product.
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