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3 replacements all died
on July 4, 2011
HOW TO REPAIR: My THIRD free replacement oven died the same as the others - no power - but this one did last just over a year, so no more free replacements. In case you are qualified to work on electrical appliances, here is how I repaired it quite easily. USE THESE UNSAFE INSTRUCTIONS AT YOUR OWN RISK. Remove the cover and unplug all the wires from the cheap little made-in-china circuit board. Make a note of which wire is plugged into TIMER IN (labeled on the circuit board, right next to the white relay). Connect this wire permanently to the black (hot) wire coming from the plug (I crimped their connectors together with pliers and taped it). Make sure all others removed connectors are safely stowed/taped but left unconnected. The oven should now work normally in most modes, but perhaps not broil. However, it now has NO SAFETY SWITCH, which prevents fire in case it doesn't shut off as it should. To replace this, I used a 'Woods 59008 Decora Style 60-30-20-10 Minute Preset Wall Switch Timer' (I wired it into an outlet box with an extension cord). So I turn on the wall timer, then turn on the oven timer. The wall timer works as a failsafe. So with the cheap transistor circuit completely removed, the oven works fine, and cycles normally with the thermostat. Should last years. Thanks KitchenAid!
ANOTHER UPDATE: After about 6 months, the replacement stopped working too. So now I'm on my THIRD one of these. Clearly KitchenAid has quality control problems. At this rate I'll be getting free ovens for the rest of my life from them (since each replacement comes with a full warranty). This one had a similar problem - I think they have a kill switch in it that shuts it off after its been on for too long, but this kill switch malfunctions (by design?) after a certain number of uses and then you have an oven that doesn't turn on. I probably use this more than average so I don't make it a year. Nice quality!
UPDATE: After 4 months THIS OVEN STOPPED WORKING - would lose power once it heated up and often would not turn back on until it cooled down. I used the oven 2-3 times a day, so my guess is the planned obsolescence circuit thought my year warranty must be up already (ha ha on them). KitchenAid offered advanced replacement but shipped it to an incomplete address causing a hassle to their 'hassle free returns'. Replacement oven is clearly refurbished - fingerprints, dents, minor scratches. To their credit, they do offer a full one year warranty on the replacement. Too bad their quality has dropped so much that they can't make an oven that lasts longer than 4 months.
My original review is below...
PROS: Nice looking. Controls are simple. Nice large, deep, enamel-on-steel baking pan (enamel is the healthiest kind of pan unlike poisonous aluminum or non-stick). Nice large glass door. Good size - with the two supplied racks you can cram a lot in there. Nice covers over the heating elements - keeps them clean and protects potholders from burning. Easy to slide out and clean crumb tray.
CONS: Heating element is too low wattage - as a result this oven takes longer than my old non-convection Oster oven and I have to set the temp higher. Fairly slow to warm up but once it's going it cooks well and evenly. Toast is also slow but does well. This would have been a great oven if they hadn't gone cheap on the heating element. Also, after a couple weeks of use the fan on this unit now sounds like a truck engine - pretty poor quality control. The knobs are a cheap plastic but thus far are okay. The baking pan arrived with a small dent and chip in the enamel, even though the box was undamaged, but it's on the rim not where food contacts it.
TIPS: Like most ovens it gives off terrible fumes when first used. I put it outside (sunny day only!), set it for max temp, and let it run for an hour to burn off the fumes. Then I aired it out and brought it inside and the odor was reasonable after that.
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