4 of 4 people found the following review helpful:
5.0 out of 5 stars
Best Manual Can Opener We Have Found, February 13, 2010
This can opener works great and is heavy duty for sure. It comes in RED or BLACK.
On the front of the package it says to HAND WASH and DRY ONLY ... I think that most people ruin theirs by putting it in the dishwasher!
So, ours stopped working shortly before a year old and all I had to do was go to the website and hit contact and enter the data on where to send the replacement -- the model number is KTA KG130ER to enter into the form.
KitchenAid responded quickly by email and I had a new red opener via UPS in 10 days.
[...]
My package on the back says Hassle-Free Warranty - Replacement within one year and Life Time if over a year due to a part failure and you return it. See complete wording at the very end.
I did not have to return anything other than filling out the contact form via the website.
So, in summary ... Keep it out of the Dishwasher!!!!! Great Product and Great Company!
Great Replacement Policy and we will hand wash it from now on. I will copy the warranty from the back as follows:
One Year Hassle-Free Replacement & Lifetime Limited Warranty. This fine product is warranted to be free from defects in material and workmanship. For one year from date of purchase, under normal use and care, KitchenAid will replace the product free of charge, if it is found to be defective in material or workmanship. In addition, from year two through the life of the product, any piece found to be defective under conditions of normal use and care will be repaired at no charge, or replaced with the same item or an item of equal or better value. Individual products should be returned postage paid to: KitchenAid Products, Consumer Service Department, P.O. Box 9750, Trenton, NJ 08650-1750. You may have other rights, which vary from state to state.
Call the KitchenAid Customer Satisfaction Center toll-free at 1-800-541-6390 or visit our web site at [...] for more information.
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3 of 3 people found the following review helpful:
4.0 out of 5 stars
expensive, but sturdy, January 1, 2004
We bought a packaged set of KitchenAid utensils, and this was one of the pieces.
Pros:
1) sturdy handles, easy to grip - no more wrist pain from having to exert too much force to keep the hinge closed!
2) 180 degree range of movement in hinge, which enables easy (and thorough!) cleaning and easy drying - no rust!
3) dishwasher safe
4) blade stands up to frequent use (we have used ours 2-3 times per week for over a year)
5) comes in a variety of colors (as do most of the other KitchenAid utensils) to match your chosen decor or other utensils
Cons:
1) Much like every other can opener I have ever owned, the blade is not "one blade cuts all", but not all cans are made the same, and I am not surprised by this. For particularly tough jobs, just go around the rim twice - that usually does the trick for me (on the RARE occasion that this does happen).
2) This piece is expensive when purchased on it's own, but you can get a better deal if you buy it as part of a set.
Aside from a few minor negatives (which don't really us, but I wanted to point them out anyway), I only have good things to say about this can opener. I would definitely recommend it.
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3 of 3 people found the following review helpful:
1.0 out of 5 stars
Complete Garbage, July 11, 2009
This is the worst can opener I (and my wife) have ever used. The $3 ones at the grocery store are better, seriously. It has no stiffness whatsoever and thus cannot grip the inside of the can.
Complete garbage. I guess I will invest in a better can opener.
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