Most helpful critical review
68 of 70 people found the following review helpful
Great blender but DO NOT USE WITH ICE OR FROZEN FRUIT!
on November 13, 2009
This has been a great blender up until earlier this week. You can read all the great positive reviews here on Amazon to get a feel for the versatility of this blender. My purpose for writing this review is to warn others not to use this with ice or frozen fruits. I'd say that my blender is about a few years old and about a year ago I began making protein shakes for breakfast, sometimes using ice or frozen strawberries & bananas. I'd say I made 3-4 a week. The other day when cleaning out my sports bottle, I found one of the BLADES at the bottom. It broke clean off! (I uploaded a picture) I can't imagine the pain I would have been in if I actually drank that thing. If this hadn't happened, I'd just be as happy as a clam like everyone else with this thing. I recommend that if you get it, only use it for "soft" blending. NO ICE OR FROZEN FRUIT! If you treat it gently, I'm sure it will last you quite a bit longer than mine did. Maybe it was my fault for assuming that I could use it this way. I did look back in the manual and the only indication given that it can't handle this is where they give some recipes and then say "frozen xyz fruit, partially thawed" by one of the ingredients. Buyer beware!
UPDATE: I emailed customer service and they offered to replace it even though its out of warranty. Nice! I will give them credit for standing behind their product when they technically didn't have to. Just FYI for all those thinking about purchasing this, read the representatives response below and keep it in mind when you are thinking of ways you will use this. I was anticipating the response about the fruit, but that still doesn't explain why their Mocha Frappé recipe calls for 1 - 1 1/2 cups of ice.
Rep's response: "For future reference, we do not recommend any ice be processed with the immersion blender. Although it is not expressly stated in the manual, the two smoothie recipes included recommend to use only thawed, canned, or fresh fruit, not frozen."