Most helpful critical review
572 of 598 people found the following review helpful
on July 21, 2012
Even though I followed the usage instructions to the letter (letting the Freeze Bowl thaw out completely before cleaning, clean by hand, not in the dishwasher) a small pinhole has appeared in the pivot point at the bottom of the bowl where the dasher fits. I noticed a small puddle of the blue coolant pooled at the bottom of the bowl after taking it out of the freezer And I've only used this thing about 6 to 8 times since I purchased it in 2007. Considering it's out of warranty now guess I'm stuck eating the $60+ dollars I paid for this thing. I certainly won't be buying another one..
8/28/2012. A few days after writing this review I posted what had happened on KitchenAid's FaceBook page and received an immediate reply asking me to forward my information to a customer service representative. The next day I received another reply from this representative stating that even though my Ice Cream Maker was out of warranty they would be sending me out a replacement. It arrived about 5 days later in the mail. Although I still feel the freeze bowl probably needs to be redesigned for better durability I really appreciate the fact KitchenAid cares about their customers and sent out the replacement at no cost to me.