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76 of 77 people found the following review helpful:
5.0 out of 5 stars
KitchenAid blender's wide bottom doesn't jam., January 5, 2002
There are several reasons why I love using this blender. 1) The wide bottom jar: My last few blenders had the more traditional jar which narrows toward the bottom. That desgin usually jammed with anything thick (contents at the bottom would spin while the contents at the top would sit still and didn't "blend" at all). The KitchenAid's wide bottom wont "jam". Contents at all depths of the jar are circulated providing a smooth consistent blend. While there are more features to like - this one advantage was enough to make me never glance at another blender again. 2) Buttons: My last 2 blenders had a row of buttons. Food spills (ice cream shakes) would invariably drip down the side of the jar onto the base and through the holes where the buttons come through the base. The buttons would gum up and eventually stop working. The KitchenAid covers the buttons with a solid membrane. Nothing can leak in and any drips are easily cleaned away with a single wipe. 3) Clean design: There are really no cracks and crevices where food or drink spills can hide making this blender easy to disassemble and clean. 4) Heavy: Every part of this blender is sturdy and heavy. The jar isn't plastic, it's glass... thick glass. The lid doesn't push on, it does a quick twist-lock on. The base feels like it's cast metal - not some cheap molded plastic or thin metal like a tin can. I have no fear about loading it up, pushing the button, and walking away to prepare something else while the blender does the work. I don't need to hold the lid down and keep everything together as I did with my previous blenders. Often times expensive "brand name" items really aren't noticeably any better than than their less expensive generic equivalents. This is not the case with this item. The design is substantially better than a typical blender.
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35 of 35 people found the following review helpful:
3.0 out of 5 stars
Great.....while it lasted, October 4, 2004
This review is from: KitchenAid KSB5OB 5-Speed Blender, Onyx Black (Kitchen)
This was one of the best blenders I had ever owned. I used it weekly for smoothies and it made great margaritas. It's very powerful and easily crushes ice on even the lowest setting. Unfortunately, after nearly 5 years of use the rubber part that spins the blades became brittle and shredded off. And as many other people here have said, there is no way to repair this obvious design flaw in the machine and customer service is downright terrible. It served me well for the time I had it, but for over $100 bucks this thing should have lasted at least 10-20 years! ****UPDATED REVIEW***** After a second call to KitchenAide customer service I was able to find a repair shop in my area. They were able to fix the broken coupler in less than 5 minutes and it only cost 20 bucks. The repair technician at the service center explained to me that this part is designed to break in case the blades jam in order to prevent the motor from burning out. This made sense to me so I am upgrading my review to 4 stars. I am still with holding 1 star because Kitchenaid customer service was so bad and it took a lot of work just to find a repair shop in my area.
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15 of 16 people found the following review helpful:
4.0 out of 5 stars
Great Addition to My Kitchen, February 19, 2004
I've never owned a blender before, and tired of trying to use the Cuisinart for pureeing soups (drip drip drip) so broke down and bought this about a month ago. Since then its been in use almost everyday. Funny, I never was much into milkshakes and smoothies before, but with a machine like this, new excuses for uses are easy to come by. There seems to be a trick to placing the jar & sleeve on the unit *just so* in order to get the quietest operation. I manage to nail it about 50% of the time and hope I'm not causing any damage the other 50. The ice chopping capability works like a zip; the pieces left could probably be smaller, but I'm not complaining - I suspect this blender will be the perfect iced coffee maker come summer. Due to the other reviews expressing motor problems, I intend to revisit this review in the coming year, to update if there are any such troubles. Edit 6/8/04 - As promised. Still using the blender 2-3 times per week for shakes, smoothies and soup purees (haven't tried the iced coffee yet) and having no motor troubles at all. However, increasingly when I lift the unit to clean after use, there's evidence of the black coupler, that drives the thing, others mention starting to get chewed. Due to the price of the blender, unless the coupler is useless before the warranty runs out (in which case I'll just get a replacement), I'll be buying something with more dependable or at least replaceable parts. KitchenAid should seriously consider a recall.
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