107 of 108 people found the following review helpful:
2.0 out of 5 stars
UPDATE: WARNING ABOUT QUALITY PROBLEMS; Beautiful & Well Designed, November 16, 2006
This review is from: KitchenAid KSC700GC 7-Quart Slow Cooker, Gloss Cinnamon Red (Kitchen)
INITIAL REVIEW (NOV 06)
I bought this about 6 weeks ago and have used it several times. It is huge & well laid out. The oblong design makes it easier to work with large cuts of meats -- they can be laid on their side instead of on end with many other slow cookers. What I especially like -- what makes it worth the $$-- is that it can be set to a warming mode after the cooking cycle is done. It is also beautiful -- very modern looking, not like some kind of 70's throwback.
UPDATE (FEB 08):
I have owned this slow cooker for over a year. I have loved it. The last time I used it, I had a big burned glob of sauce on one side and when I took out the ceramic pot, there was burned sauced oozed all over the cooker. It was a mess. My pot has a hairline crack running all along one side. I assumed that someone had cracked it while washing & went to the Kitchen Aid site to buy a replacement. There I read on a customer forum (and now see here in all the 1 star reviews), that there is clearly a manufacturing defect in the ceramic pots. I called Kitchen Aid and politely asked for a replacement, letting them know that I had read about all the other problems. They are replacing it at no charge for "customer satisfaction". No manufacturer would do that for out of warranty product unless they knew they had a problem. Based on others comments, it sounds likely that the replacement pot could crack again.
UPDATE (OCT 08):
The crock cracked again under normal use. I called KitchenAid customer service and they sent me a new crock at no charge. They said the cooker was out of warranty but the crock was in warranty so I was entitled to a no charge replacement.
CONCLUSION:
That said, there are features of this pot that I like very, very much -- I love the automatic setting (2 hours on high to get to temperature, then switching to low), the "keep warm" feature, and the "buffet" mode. I also love the design and the size of the pot. I would not recommend this slow cooker though to someone buying it for the first time -- I would suggest waiting to see if Kitchen Aid can resolve their quality issues. They clearly know that they have a problem with this device.
As long as KA will keep sending me free crocks, I will continue to use this cooker but I won't pay for any replacement parts. If they don't redesign the unit, I will buy another model of slow cooker when that time comes.
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62 of 67 people found the following review helpful:
5.0 out of 5 stars
KitchenAid Slow Cooker - worth the $$$$, November 25, 2006
This review is from: KitchenAid KSC700GC 7-Quart Slow Cooker, Gloss Cinnamon Red (Kitchen)
There are a number of settings that you can use to program the cooking on this machine. It has a "buffet" setting to keep food warm - then it shuts itself off after 4 hours. The outer casing stays relatively cool so you don't have to worry about getting burned if you accidentally touch it. The lid handle also stays cool. You can remove the inner core for easy cleaning. May be a little pricey for some, but this gem doesn't disappoint. I highly recommend it if you're frustrated with some of the short-comings of the other slow cookers on the market.
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36 of 41 people found the following review helpful:
1.0 out of 5 stars
Not KitchenAid Quality, May 31, 2007
This review is from: KitchenAid KSC700GC 7-Quart Slow Cooker, Gloss Cinnamon Red (Kitchen)
I got this cooker to replace one that started to burn in one spot. The lid rocked on the crock, and didn't come anywhere close to sealing. Turns out the lid was fine, it's the crock that was warped. I exchanged one for another, and had the very same thing happen. I returned that one also, and went to a local kitchen store where I could check it myself before making the purchase. I had to go with the stainless finish, but at least it seals.
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