Customer Reviews

KitchenAid KSC700GC 7-Quart Slow Cooker, Gloss Cinnamon Red

5 star:		(23)
4 star:		(3)
3 star:		(5)
2 star:		(3)
1 star:		(10)

 

 

INITIAL REVIEW (NOV 06)
I bought this about 6 weeks ago and have used it several times. It is huge & well laid out. The oblong design makes it easier to work with large cuts of meats -- they can be laid on their side instead of on end with many other slow cookers. What I especially like -- what makes it worth the $$-- is that it can be set to a warming mode after the cooking cycle is done. It is also beautiful -- very modern looking, not like some kind of 70's throwback.

UPDATE (FEB 08):
I have owned this slow cooker for over a year. I have loved it. The last time I used it, I had a big burned glob of sauce on one side and when I took out the ceramic pot, there was burned sauced oozed all over the cooker. It was a mess. My pot has a hairline crack running all along one side. I assumed that someone had cracked it while washing & went to the Kitchen Aid site to buy a replacement. There I read on a customer forum (and now see here in all the 1 star reviews), that there is clearly a manufacturing defect in the ceramic pots. I called Kitchen Aid and politely asked for a replacement, letting them know that I had read about all the other problems. They are replacing it at no charge for "customer satisfaction". No manufacturer would do that for out of warranty product unless they knew they had a problem. Based on others comments, it sounds likely that the replacement pot could crack again.

UPDATE (OCT 08):
The crock cracked again under normal use. I called KitchenAid customer service and they sent me a new crock at no charge. They said the cooker was out of warranty but the crock was in warranty so I was entitled to a no charge replacement.

CONCLUSION:
That said, there are features of this pot that I like very, very much -- I love the automatic setting (2 hours on high to get to temperature, then switching to low), the "keep warm" feature, and the "buffet" mode. I also love the design and the size of the pot. I would not recommend this slow cooker though to someone buying it for the first time -- I would suggest waiting to see if Kitchen Aid can resolve their quality issues. They clearly know that they have a problem with this device.

As long as KA will keep sending me free crocks, I will continue to use this cooker but I won't pay for any replacement parts. If they don't redesign the unit, I will buy another model of slow cooker when that time comes.

There are a number of settings that you can use to program the cooking on this machine. It has a "buffet" setting to keep food warm - then it shuts itself off after 4 hours. The outer casing stays relatively cool so you don't have to worry about getting burned if you accidentally touch it. The lid handle also stays cool. You can remove the inner core for easy cleaning. May be a little pricey for some, but this gem doesn't disappoint. I highly recommend it if you're frustrated with some of the short-comings of the other slow cookers on the market.

I got this cooker to replace one that started to burn in one spot. The lid rocked on the crock, and didn't come anywhere close to sealing. Turns out the lid was fine, it's the crock that was warped. I exchanged one for another, and had the very same thing happen. I returned that one also, and went to a local kitchen store where I could check it myself before making the purchase. I had to go with the stainless finish, but at least it seals.

I was given this as a birthday gift by my husband, and we have used it twice since Friday, and are thrilled with it. A brisket cooked perfectly, and was very tender. All of the features mentioned are there, and then some.The seal works very well. The demo video does not seem to work now, sadly, as it was very helpful.

The first meal was a beef goulash for just the 2 of us, and the brisket was for our kids and grandkids. It is perfect for a couple who have grown children and grandchildren who visit.

Expensive? Yes, but worth every cent. I think the coupon promotion ends on the 31st of January, and it brought it down to within $30 more of a Rival 5 qt model that did not have as many features, was smaller, and I have had 2 Rival Crock Pots die on me.

I have had this slow cooker for a few months now and I really like it. It is much larger than the average crockpot. It is heavy and because of its size a little bit hard to store. Even though it cost more than the average slow cooker I have never regreted the purchase.

I did extensive research before purchasing the Kitchen Aid slow cooker. When it arrived the lid fit so poorly that there was a 1/4 inch gap around the lid and crock. I called Kitchen Aid, they sent a replacement that fit worse. After being used four times, the crock cracked.
Tonight I called Kitchen Aid, the rep told me the lid is "supposed to fit that way so you don't burn your face when you open it." (I had two slow cookers before this one, both had better fitting lids and I never burned my face.) They did agree to refund my money, but I will have to pay the return cost because the slow cooker does not have a "mechanical problem".
Kitchen Aid slow cookers are made in China and the quality control is below what I expect from Kitchen Aid.

I was so happy to receive this crock pot by KitchenAid. I didn't know that they even had any crock pots, let alone one this nice..I had an old 5 qt Rival crock pot that weighs more than this one, which is surprising because of its large 7 quart capacity. We made Ribs in it first, which came out wonderful, tender and juicy, then we made a big pot of Chili, which turned out perfect. the amount of food you can cook in this slow cooker!.The cook settings on this is what really makes this nice. You have buffet, low, simmer, and high..it has a nice digital window that counts down the cooking time.... You will surely be proud to display this one. I have the cinnamon color, its really a nice looking crock pot, wait till you see it in person. A nice added feature, the glass lid has a rubber ring around the edge, so you won't chip your crock pot. The oval shape makes it much easier to cook with, easier to clean, and surprisingly light. You will love this one for sure!

Great slow-cooker! This appliance has it all - from lots of appreciated functions that many slow cookers don't have (but need) - to its huge size. It even comes in "cool" colors to match kitchens. Love it! ! !

This product is not only functional but good looking enough to sit out on the countertop. Strong points are the 10 hour timer, adjustable in 1 minute increments; five temperature settings with "smart" technology that automatically adjusts the temperature down during extended cooking times; smooth enamel & glass surfaces that clean up well; capacity gradations in the cooking vessel...
And did I mention that it's cute too?

I've owned several other slow cookers, but nothing that is as terrific as the KitchenAid! Wonderful settings, cooks like dream, and is in a class all by itself. I could write a book about how much I love this slow cooker, but instead I'll simply say, you won't be disappointed! It is well worth the cost (and yes, it's a little pricey), but once you have seen and used it, you'll understand the difference between the Kitchen Aid and every other slow cooker out there. Sorry to have to add this, but about a week after the warranty expired, the pot cracked and leaked sauce all over my kitchen counter. Bought a $300 All Clad and it's not nearly as nice, plus the scratch resistant coating is now peeling off. Think I'll try the Crockpot SCVT650-PS, since it has good reviews here on Amazon.