Customer Reviews

KitchenAid KSM150PSLV Artisan Series 5-Quart Mixer, Lavender

5 star:		(3)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(0)

 

 

I've always wanted a KA stand mixer, but never had the space for it. So finally after getting shelving for the kitchen, I decided to purchase one for myself as a Mother's Day gift. I debated between getting a refurb or a new one, and opted for a new one in Lavender (dh has had problems with refub products in the past).

On first inspection, the motor made very loud grinding and clacking noises and there was a gap at the rear left of the motor housing. KA said 8-10 hrs of use would take care of the noise, but they'd send another one right away.

I received the new one in a few days, and the metal KA band was loose and the ring around the revolving stem was crooked (causing a gap into the housing). The speed knob was also a bit "sticky". KA said they'd send one right away and I'm waiting for it to arrive.

Meanwhile, I've been using the first one to make cookies, brownies, cakes, and breads with no problems whatsoever, and the noises have lessened as KA promised. Kneading is now a breeze, and the shield/spout is great. My kids have been making cookies without needing my muscles for the last bit of mixing.

So, I think the mixer is great, but wish KA paid more attention to details. And they do have great customer service, being happy to replace the unit for any defect that I found. I hope the 3rd one will be perfect.

*** Received the 3rd mixer after requesting that it be inspected again before shipping. This one is fine -- no gaps, no loose pieces, no funny noises. I have no problems mixing double batches of 50% whole wheat breads (though now I'll have to find new ways to work out my arms!)

*** After almost a year, the mixer started making high-pitched rubbing noises and the "head-lock" occasionally sticks. KA sent a replacement with a couple of sharp paint protrusions and some rubber gasket sticking out under the band. Also, the paddle & dough hook were not burnished metal. Another one on its way.

** After ~7 replacements since original purchase, Kitchenaid has refunded me the purchase price on this mixer. There has been something wrong (cosmetic and function) with every one they sent me. I ended up purchasing their commercial model (KSMC50) since I've already invested money in attachments. So far, it's perfect. Possibly problems with quality control on the Artisan model. Regardless, customer service is exceptional.

I plunged headlong into kitchen appliance ownership when I purchased my KitchenAid about two months ago. I live with roommates who have all the basics: blender, toaster, microwave, etc., so I decided I could justify splurging on this gorgeous piece of machinery.

It was an inspired idea on my part, and one I don't regret a bit. My KitchenAid supplies the "chic" part of my kitchen's shabby-chic aesthetic. Not only is it very good-looking, it's very functional. It makes bread dough with incredible ease. It whips cream. It makes phenomenal cream-cheese frosting.

I am eagerly anticipating the holiday season, as I plan to make dozens and dozens of cookies to distribute to my grateful friends and family. (This is made possible in part by the 5-quart capacity of the Artisan model's bowl.)

I could go on and on, but in short, while I am not by any means an expert cook, I recommend that anyone who enjoys cooking at all and has the money to spend purchase a KitchenAid.

This mixer made very short work of chocolate chip cookie dough, oatmeal raisin cookie dough, and fudge brownie mix. Throughly mixes all ingrediants, no problems with any ingrediants left on side, in bottom, etc. This machine is a cook's and baker's dream come true. I absolutely love it, and it looks good too!

I love this "TOY". I can't imagine doing all my baking without it. I can never go back to using a hand mixer or even my own strength to bake. It gets everything done sooo much faster. I would reccomend tis for every baker out there....who doesn't have one already!!!!