I really hesitated to order this toaster because of complaints about it not toasting items completely enough (because, depending on what I am toasting and why, I sometimes like my toast dark). I bought it anyway because of the bagel function, and figured I would just "double toast" if necessary. I have absolutely no complaints about this toaster! If I turn the darkness knob all the way to the darkest setting, I get toast that is quite dark -- what I would call burnt, actually; more importantly, I no longer have to choose between bagels that are not toasted enough (but still soft inside) or toasted as I like them on the outside and dried out inside. The bagel function on this toaster works great -- fully toasted on the cut side and completely warmed throughout without being dried out! This is how a bagel SHOULD be toasted. I don't know if the company has modified the unit, or if others just got "unlucky" or if I just got "lucky", but this toaster works fine for me at whatever setting I use with just a sngle toasting.
One note, though for those of you who expect the empire red toaster to EXACTLY match the empire red stand mixer: the color match is not exact (different exterior materials). It is somewhat noticable (to me, anyway -- my kitchen gets lots of natural light) if they are side by side on the counter, but if they are not side by side, you'll never notice it.