Customer Reviews

Kitchenaid KHHC2090SSS 2.0 cu. ft. Capacity 1,200 Watts True Convection Oven Architect Series II

5 star:		(2)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(3)

 

 

We bought this oven in December 2009 and have used it for about a year.

Pros:
+ It is visually appealing and dresses up any kitchen
+ The internal lighting is very good and the over the range lighting is excellent
+ The exhaust fan rivals a jet engine -- in both airflow and noise. It will move some serious air, but when it's on high normal conversation in the vicinity of the oven is difficult. Lower speeds are much better, venting well at a reasonable sound level. I have it mounted above a gas oven/range, so in the summer it easily vents the excess heat outside on the lowest fan setting
+ It is the most powerful microwave I have ever owned. This thing cooks quickly
+ It is also versatile. We bought it because of the convection capabilities, assuming it would dissipate less heat into the kitchen in the summer. That's not quite true (see cons, below), but we still like it for baking smaller items
+ It's HUGE. I haven't tried it but I could probably roast a leg of bison in the darned thing. It'll accommodate some really large dishes

Cons:
- Reliability. We had one failure which required three service calls. Though the initial failure was Kitchen Aid's fault, the multiple service calls were their warranty provider's fault
- Heat. When using the convection function, the oven directs excess heat via a fan through a vent in the top of the oven -- right into your kitchen. I would have thought that the logical place to vent this heat would be through the external vent, but it does not. This produces a GREAT DEAL of heat. Dandy in the winter but insane in the summer. And because the heat shoots from the top of the oven it can't be captured. Thus we find it is far more economical to use the big oven in the summer, because the heat from it can be directed outside via the vent in the microwave. I consider this a nasty design flaw
- Broiling/grilling. A nice feature but I've found it's just as quick and easy (and more tasty) to throw something on the grill as to get out the browning pan, the extended rack, etc., then have to clean everything. I occasionally use this feature (when snow's covering the grill) but not much

Neutral:
* The meal reheat feature takes longer than my old microwave, but that's because it is more intelligent. This microwave produces an evenly-heated meal whereas my old one produced a meal that was hot around the edges and cold in the center. It varies the power and timing to accomplish this, but unless you understand what it's doing you can easily grow impatient.
* My old microwaves (GEs, mostly) had shortcut buttons that allowed you to quickly zap something for, say, five minutes by just pressing the "5" button. One button, five minutes. I didn't realize how often I used those shortcuts. I miss 'em.

All in all we're pleased with it. I would probably buy it again, although my expectations would be tempered a bit.

I had a maytag over the range microwave that died after 4 years. I replaced it with the stainless steel kithenaid convection over the range microwave and I am definitely pleased. After reading review after review of other brands I decided to go with this model and I am glad I did. This microwave offers everything and then some. I probably won't use half of the features on here, but in the event I need them I have them! The convection is amazing, it literally cuts my cook time in half with out overcooking my food. Kitchenaid is reputable for producing quality products and I already own thier restaurant quality mixer. This microwave is highly recommended and the price I paid for it on Amazon blew the competitor's prices out of the water.

We purchased the microwave directly from kitchenaid. The microwave worked a total of 5 minutes. Kitchenaid sent a subcontractor technician that said he can't look at the microwave because it is a built in and it requires two technicians to take it out. Now we have to wait two weeks for the two technicians (first availability) to come and look at a new product that doesn't work. Kitchenaid used to be high quality product. Unfortunately that is no longer the case.

When cooking on the range the display goes off of the microhood, which renders it non functional. I was told by the repair company that KithenAid sends out that since it will work when not cooking on the range top it is fully fuctioning. However if I want to use my range then the Microwave will not work. KitchenAid has terrible customer service. The warranty clearly states the Solid State touch control system parts are covered 2nd through 5th year. I would not recommend this to anyone!

This is the best microwave I have ever owned. It fits in beautifully with my kitchen, cooks the food fast and effectively. The different setting on this microwave are amazing.

My model it a couple years old and the handle keeps breaking. Its the same one used on this model. The part is 60 bucks and is always out of stock (I wonder why). The service to fix it is 200 dollars since they have to take off the entire door. I did it the first time and vowed not to do it again.

Kitchen aide wont even ship the part to your house. They make you go through a dealer- who wants $80 an hour to fix it.

I would not recommend buying this product.