Most helpful critical review
10 of 12 people found the following review helpful
Do not buy KUDS30ix
on December 21, 2010
I had an old top of the line KitchenAid dishwasher that was 18 years old. It worked great execept the top dish rack rusted out and I could not find the part to replace it. My old KitchenAid was made in the good old USA and when I called KitchenAid to find the replacement part they told me 1) the part is no longer being manufactured and 2) hold on to this unit as long as I could because I will not be able to find the build quality like my old unit. So I held on for another 2 years till the rack fell apart.
When the rack finally gave way - I had to replace my old KitchenAid. After weeks of research I decided to purchase the KitchenAid KUDS30ix based on my fist KitchenAid experience on build quality. I was sold on the KUDS30ix front panel display, the fact it had a built-in food disposal, and a number of other features like my old KitchenAid. Since I upgraded my old oven and went stainless steel - I also went for that option as well- stainless steel. Out of the box the unit looked very nice, however I could tell by the weight and components of my new KitchenAid it was not built as well as my old unit. After installation and the first run of the unit the water would not drain - the only way to get the dishwasher to drain was to hit cancel/drain. That did the trick for a week and now the unit will not even drain. Also, 2 blue lights are stuck on - "Hi-Temp Scrub" and "3-Ho ur Delay".
When the unit did clean my dishes it did not clean well. It left a white residue from the dish-washing liquid. I used a top name dish-washing detergent brand/pre-rinse and rinse-aid as suggested. This was the same dishwashing detergent I have been using for years in my old KitchenAid and I never had a problem.. So the white residue I feel is not due to hard-water or dish washing products.
One of the great reasons to buy from Sears is customer service - I have to rate them at the top of list. I called Sears about my problem and the next day the Sears repair man came out as scheduled and after about 15 mins he informed me that the unit had so many problems he suggested I should ask for a replacement unit. However, he could not write that down on the work order because he is told to replace and order new parts and fix if if at all possible - per Sears standards & procedures. However because of the soppy water sitting in the bottom of the unit it had stained the stainless steel and most likely would not come out. My old KitchenAid of over 18 years looked better inside then this new unit. The Sears repairman felt I had a good reason to ask for a replacement (Ya think). He also did tell me that I had 90 days to return the unit and ask for a full refund if it was not working up to par.
I called back Sears customer service and they asked me to go back to the store where I purchased the unit "Great Indoors" (a division of Sears) and speak to a manager which I did to work out a resolution getting a new replacement unit. I was informed by the store manager that I would get a call from the installation/repair/delivery manager the following day. The next day, I received a call from the manager and at first she wanted to repair the machine I said "no way" I wanted a new unit. In the end she agreed to replace the unit, however I would have to pay for a re-installation because I did not use a Sears installer. At this point I was so upset I just asked for my money back (under the 90 day return policy) and I asked them to pick up the unit. She agreed and I'm still waiting for a pick up date.