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10 of 12 people found the following review helpful
on December 21, 2010
I had an old top of the line KitchenAid dishwasher that was 18 years old. It worked great execept the top dish rack rusted out and I could not find the part to replace it. My old KitchenAid was made in the good old USA and when I called KitchenAid to find the replacement part they told me 1) the part is no longer being manufactured and 2) hold on to this unit as long as I could because I will not be able to find the build quality like my old unit. So I held on for another 2 years till the rack fell apart.

When the rack finally gave way - I had to replace my old KitchenAid. After weeks of research I decided to purchase the KitchenAid KUDS30ix based on my fist KitchenAid experience on build quality. I was sold on the KUDS30ix front panel display, the fact it had a built-in food disposal, and a number of other features like my old KitchenAid. Since I upgraded my old oven and went stainless steel - I also went for that option as well- stainless steel. Out of the box the unit looked very nice, however I could tell by the weight and components of my new KitchenAid it was not built as well as my old unit. After installation and the first run of the unit the water would not drain - the only way to get the dishwasher to drain was to hit cancel/drain. That did the trick for a week and now the unit will not even drain. Also, 2 blue lights are stuck on - "Hi-Temp Scrub" and "3-Ho ur Delay".

When the unit did clean my dishes it did not clean well. It left a white residue from the dish-washing liquid. I used a top name dish-washing detergent brand/pre-rinse and rinse-aid as suggested. This was the same dishwashing detergent I have been using for years in my old KitchenAid and I never had a problem.. So the white residue I feel is not due to hard-water or dish washing products.

One of the great reasons to buy from Sears is customer service - I have to rate them at the top of list. I called Sears about my problem and the next day the Sears repair man came out as scheduled and after about 15 mins he informed me that the unit had so many problems he suggested I should ask for a replacement unit. However, he could not write that down on the work order because he is told to replace and order new parts and fix if if at all possible - per Sears standards & procedures. However because of the soppy water sitting in the bottom of the unit it had stained the stainless steel and most likely would not come out. My old KitchenAid of over 18 years looked better inside then this new unit. The Sears repairman felt I had a good reason to ask for a replacement (Ya think). He also did tell me that I had 90 days to return the unit and ask for a full refund if it was not working up to par.

I called back Sears customer service and they asked me to go back to the store where I purchased the unit "Great Indoors" (a division of Sears) and speak to a manager which I did to work out a resolution getting a new replacement unit. I was informed by the store manager that I would get a call from the installation/repair/delivery manager the following day. The next day, I received a call from the manager and at first she wanted to repair the machine I said "no way" I wanted a new unit. In the end she agreed to replace the unit, however I would have to pay for a re-installation because I did not use a Sears installer. At this point I was so upset I just asked for my money back (under the 90 day return policy) and I asked them to pick up the unit. She agreed and I'm still waiting for a pick up date.
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9 of 11 people found the following review helpful
on December 21, 2011
I recently purchased a Kitchenaid dishwasher to replace a Kitchenaid that operated faithfully and problem-free for over 15 years. The plastic covering on the inside of the door rotted out, so I decided to replace it with a new Kitchenaid, the KUDS30IX6TI.

What a mistake!

The man who installed it had years of experience installing dishwashers. He installed the drain in exactly the same fashion as the previous machine, since it worked well for 15 years.

When I used the new unit, it made so much noise I thought it was haunted. And the cycles lasted for two to three hours. Finally, after 8 months of strange noises and super-long cycles, I called for warranty service. Technician from Dan Marc diagnosed the problem without even pulling out the unit to see how it was setup to drain. He said it was installed improperly and that there was no loop to break the vacuum and the machine was draining prematurely. End of story, and out the door he walks--said he couldn't do a thing if it was installed improperly.

Back on the phone to Kitchenaid and the scheduling of another warranty inspection from another company. I pulled the machine out before he came and discovered that Kitchenaid has a loop (which is what the tech said I needed in the first instance). This tech said that I had to have another loop and an air or vacuum break in the line besides the loop supplied by the factory. Said he couldn't do a thing for me because it was installed improperly. Out the door after telling me I would be billed for the call--even though the machine is still under warranty.

Lessons Learned:
Never again buy a Kitchenaid appliance.
If you must,make sure the installer is aware of the myriad of hoses he must install and the Rube Goldberg way in which he must install them.
Read the warranty before you buy.
To reiterate, never again buy a Kitchenaid appliance.
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5 of 6 people found the following review helpful
on February 6, 2012
We were very excited about this unit at first. It cleaned fine. Features were great. Then it broke in the middle of a cycle. Control panel lights all off and water sitting in the tub. We turned the fuse on and off- that's not it. I will have it looked at, but internet search points to either thermal fuse or control panel. For either to break so soon, and on a supposedly good quality (not cheap!) machine is outrageous. My husband wanted a Bosch, I shoulda listened to him I guess. I do vaguely remember reading about other(s) with a control panel failurein reviews when we were shopping, but I figured theirs was a fluke lemon.... and here we are in the same predicament. Don't join this party.
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2 of 2 people found the following review helpful
on January 4, 2014
Mine has broke 5 times in 5 years! Save yourself the trouble and buy another brand. Kitchen aid doesn't stand behind their products. You will be stuck with a broken appliance or have to buy yourself a new one. Just for your information....Kitchen aid is owned by Whirlpool who also owns...Maytag, Jenn Air, and Amana. So, I wouldn't buy those brands either. That means your left with Frigidaire or Bosch and I don't know how good these are.
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4 of 5 people found the following review helpful
on February 18, 2013
Our Kitchenaid dishwasher has been a constant disappointment. We spent about $500 for repairs to things documented as known problems online, and have only kept it because I learned to fix it myself and it hasn't fully died, though it doesn't clean dishes well, and regularly malfunctions by getting clogged with minor debris and the door popping open during cycle.

Warranty is shot, customer service lacking, and products shoddy. Will not buy a Kitchenaid again. For more details:[...]
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1 of 1 people found the following review helpful
on August 7, 2014
Purchased this dishwasher from Sears in May, 2012. Two weeks ago unit started leaking water. Repairman indicated door gasket needed to be replaced. It was obvious just from looking at it that the gasket was short by about 2 inches on each side. When he put in the new gasket it fully covered the opening. Obviously the gasket was defective to begin with and I don't know why it didn't leak sooner. Cost of repair - $280! While the repairman was here he informed me that the control panel needed to be replaced, because it was not operating properly and in a short time would die completely. Cost of repair - $450!.............which I declined. We are now almost up to the cost to replace with a new dishwasher. I will NEVER consider buying a KitchenAid product again.
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1 of 1 people found the following review helpful
on August 9, 2012
I have owned this product for 15 months and plan to replace it. I had one service call a few months ago while it was still under warranty, and now it needs another to even make it run. In addition, all four wheels on the the top basket have broken off and there seems to be deterioration on all of the other plastic parts. Their "Customer Care" department is useless as well. Kitchenaid? Boo!
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on April 27, 2015
Purchased dishwasher 2 1/2 years ago. MISTAKE!! Am finding broken pieces of plastic in the bottom of dishwasher. At the present time the top shelf keeps falling down and will not glide back without holding it together. The dishwasher came with plastic grates to keep the silverware from falling toward the door thus preventing it from closing. Looks as those were an afterthought. One would not know that until they actually used the machine. Paid $700 dollars for this piece of junk which should have lasted more than 2 1/2 years. Previous dishwasher was a GE, not top of the line and lasted 13 years. I will attempt to speak with the dealer who is very reputable to see if he can offer any assistance and also to encourage him not to promote Kitchen Aid as he does sell all brands. One would not know that the plastic is very brittle. We only use dishwasher every other day and use the recommended detergent. I gave one star because there is no place to indicate minus 0.
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on August 1, 2015
This dishwasher is horrible! More often than not we have to run the wash 2-3 times to get a load of dishes clean. We have only owned it for 3 years and there is already rust on the outside front panel. And every time anyone even gently brushes by the control panel (which is on the front of the machine so happens often) the dishwasher starts going through a cycle - you can "lock" it, but that is annoying extra step. We will NOT be buying Kitchenaid again.
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0 of 3 people found the following review helpful
on October 3, 2012
I just installed this unit today and ran one wash. So far it runs OK. Wish I would have read the reviews before I purchased this unit. Maybe I got a good one. We'll know for sure soon. I'll come back in 30 days to report on how it is performing. In the mean time wish me luck.
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