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Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers Paperback – September 18, 1995

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Product Details

  • Series: Knock Your Socks Off
  • Paperback: 176 pages
  • Publisher: AMACOM; 1 edition (September 18, 1995)
  • Language: English
  • ISBN-10: 0814478840
  • ISBN-13: 978-0814478844
  • Product Dimensions: 6 x 0.5 x 8.9 inches
  • Shipping Weight: 8 ounces
  • Amazon Best Sellers Rank: #1,226,783 in Books (See Top 100 in Books)

Editorial Reviews


Service industry professionals will appreciate the opportunity to get a laugh over customer problems with a fun book which tells how to acknowledge customer requests and solve problems. Humor permeates throughout via many examples of mishaps and customer misunderstandings. -- Midwest Book Review


"Knock Your Socks Off Answers should be required reading for anyone who has ever dealt with a difficult personality. Ron Zemke and Kristin Anderson have compiled a wealth of customer knowledge and experience...comprehensive, witty, and engaging." --James B. Miller, author of "The Corporate Coach"

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