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2 Reviews
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11 of 12 people found the following review helpful:
5.0 out of 5 stars
Ron Zemke does it again...,
By
This review is from: Knock Your Socks Off Service Recovery (Paperback)
I have been in the hotel business for 11 years and this has given myself and my staff a new attitude toward our guests--the people that pay our salaries. I read the entire book in a day off, highlited like crazy and was psyched to go back and share many of the ideas with my staff! Kudos...I really enjoyed it :)
1 of 1 people found the following review helpful:
5.0 out of 5 stars
Excellent book on customer service,
Amazon Verified Purchase(What's this?)
This review is from: Knock Your Socks Off Service Recovery (Paperback)
This book was delivered quickly, and I was fortunate to purchase a used copy at a reasonable price. It's one that definitely should be on my business book shelf.
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Knock Your Socks Off Service Recovery by Ron Zemke (Paperback - May 26, 2000)
$17.95
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