The Knowledge-Based Organization offers a blueprint for integrating sales and service capabilities to create a professional services organization. Any executive charged with the responsibility of generating new, higher-margin revenue will find key strategies for building products that improve profitability. This results-focused book gives readers the basics to begin: creating the professional services organization to compete in the next century; transitioning from existing sales and service model; handling common problems and apply real-world examples.
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More About the Author
James A. Alexander, Ed.D, is the founder of Alexander Consulting, a management consultancy that helps product companies create and implement professional services strategies. He researches, publishes, trains, and speaks on the critical issues services leaders face.
Jim has authored or co-authored over 80 articles, three white papers, five research reports, and three books and has taught at universities in the U.S., Europe, and Mexico.
Jim was selected as the services pundit for IBM Global Services 2003 Headlights Program. Furthermore, he served as the U.S. Department of Commerce's e-business subject-matter expert for its Inter-American E-Business Fellowship Program.
Finally, Jim is a trusted advisor and executive coach to many senior executives of leading services organizations, helping them navigate the journey from business-as-usual to business-as-exceptional.
Jim has authored or co-authored over 80 articles, three white papers, five research reports, and three books and has taught at universities in the U.S., Europe, and Mexico.
Jim was selected as the services pundit for IBM Global Services 2003 Headlights Program. Furthermore, he served as the U.S. Department of Commerce's e-business subject-matter expert for its Inter-American E-Business Fellowship Program.
Finally, Jim is a trusted advisor and executive coach to many senior executives of leading services organizations, helping them navigate the journey from business-as-usual to business-as-exceptional.
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Most Helpful Customer Reviews
1 of 1 people found the following review helpful:
5.0 out of 5 stars
Succinct and Relevant,
By Brad Finkbeiner (Rockwell Automation) - See all my reviews
This review is from: The Knowledge-Based Organization: Four Steps to Increasing Sales, Profits, and Market Share (Hardcover)
Alexander and Lyons have outlined a strategy for service organizations to shift (their) historical models of selling that will place any organzation ahead of customer demand and expectations. An awesome transformation will take place for the company that applies "the Knowledge-based" blueprints to actually create demand and stop the wasteful "reactionary sales methods" that are most common today. Great Resource!
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Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Inside This Book
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First Sentence:
Sales and service executives are in a quandary. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
assessing business issues, impactor customers, critical task team, blueprinting session, transition project team, blueprinting phase, transition project plan, sales support person, achievement phase, sales administrator, qualifying process, force field analysis, stakeholder analysis Key Phrases - Capitalized Phrases (CAPs): (learn more)
New York, Free Press, Maximum Technologies, San Francisco, Harvard Business Review New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Sales and service executives are in a quandary. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
assessing business issues, impactor customers, critical task team, blueprinting session, transition project team, blueprinting phase, transition project plan, sales support person, achievement phase, sales administrator, qualifying process, force field analysis, stakeholder analysis Key Phrases - Capitalized Phrases (CAPs): (learn more)
New York, Free Press, Maximum Technologies, San Francisco, Harvard Business Review New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Citations (learn more)
This book cites 1
book:
1
book
cites this book:
- Michael Porter: Derbyshire Woods (CV/Visual Arts Research) by N. P. James in Front Matter
- S-Business: Reinventing the Services Organization by James A. Alexander in Back Matter
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