The Knowledge Management Fieldbook [Hardcover]

Wendi Bukowitz (Author), Ruth L. Williams (Author)

Book Description

Publication Date: September 15, 1999

The first tactical handbook that gives both the ways and means to manage the process that generates useable knowledge assets within an organization.

Editorial Reviews

From the Back Cover

All the tools and techniques you need to organize, manage, and exploit world-class knowledge management systems in your organization.

• A practical, real-world KM framework from two of the world's leading consultants.
• Covers the entire KM lifecycle: information gathering, knowledge sharing, metrics, and more.
• Assess your KM strengths and weaknesses with the authors' exclusive Knowledge Management Diagnostic!

The Knowledge Management Fieldbook is the hands-on guide for every manager who wants to implement knowledge management — and reap the full rewards. Presented within a comprehensive, yet easy-to-use framework, it offers techniques to streamline every stage of the knowledge management deployment process, from information gathering to knowledge sharing, to measuring the organization's knowledge assets, and beyond.

The book contains case studies based on the authors' original interviews with more than 50 world-class organizations; as well as a structured process for thinking about knowledge management, designed to help managers build a detailed action agenda. The authors' Knowledge Management Diagnostic is an invaluable tool for identifying organizational knowledge strengths and weaknesses; the book also contains extensive practical exercises and action agendas for transforming KM from theory into practical competitive advantage.

For every manager and strategist concerned with generating organizational knowledge and using it more effectively.

About the Author

Wendi R. Bukowitz and Ruth L. Williams are recognized leaders in the field of knowledge management. They founded The Next Generation Research Group at Arthur Andersen, conducting pioneering research on how knowledge management affects leadership, innovation, collaboration, performance measurement, and organizational structure. Their research partners included such leading organizations as Motorola, Shell Oil, The Mutual Group, and The Dow Chemical Company. They are now Directors at PriceWaterhouseCoopers' Intellectual Asset Management practice.

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Product Details

• Hardcover: 384 pages
• Publisher: Financial Times Prentice Hall (September 15, 1999)
• Language: English
• ISBN-10: 0273638823
• ISBN-13: 978-0273638827
• Product Dimensions: 9.1 x 6.1 x 1 inches
• Shipping Weight: 1.4 pounds
• Average Customer Review: 4.7 out of 5 stars  See all reviews (3 customer reviews)
• Amazon Best Sellers Rank: #2,119,884 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

2 of 2 people found the following review helpful:

5.0 out of 5 stars knowledge management fieldbook, December 24, 2002

By 

Jennifer Bowers of CharltonBowers Inc. (Toronto, Ontario Canada) - See all my reviews

This review is from: The Knowledge Management Fieldbook (Hardcover)

This book is a fantastic overview of knowledge management in the field of business. There are lots of questionnaires that can help facilitate knowledge management intiatives in your own company or business. The authors provide many case studies of how real companies have maximized their knowledge in ROI in technology, customer services, creating new products and in consulting practices.

This book is geared toward people with no prior interest in knowledge management, but also contains useful information for those who have been in the field since its inception.

0 of 1 people found the following review helpful:

5.0 out of 5 stars You want to run a KM project? Then READ THIS BOOK, February 1, 2003

By 

Karl (England, Great Britain) - See all my reviews

This review is from: The Knowledge Management Fieldbook (Hardcover)

Knowledge Management is a pretty complex subject, and I'm not going to try to detail everything that's covered in this book.
What I will say is this:

1. The book is comprehensive
2. The authors REALLY know what they're talking about
3. The book is packed with spot-on insights and excellent advice
4. There are a wealth of checklists that will help you to focus on what really matters
5. The book is well written (easy to read without being simplistic or patronising)
6. The authors REALLY know what they're talking about. And yes, I KNOW I said that already - But it is SO imnportant, and so rare!

At the time that I read this book I was working on a KM project for a subsidiary of one of the major comms companys in the UK. They chose to ignore the advice these authors provide, and today they're just one more company stuck on the "Oh we'd rather downsize than develop some genuine expertise" road to oblivion.

It is my perception that if they'd followed the advice in this book they would have had fewer layoffs and would be a lot more financially successful, today.

But they didn't, they didn't - and they aren't!.

You want to be amongst the IT winners? Read and use the information in this book.

You want to be a loser? Just ignore this book.

IT'S THAT SIMPLE.

8 of 24 people found the following review helpful:

4.0 out of 5 stars Useful, practical reading., May 8, 2000

By 

NG WAI CHUNG - See all my reviews

This review is from: The Knowledge Management Fieldbook (Hardcover)

You really get some tips to audit the processes in your company. Definitely a must-read for any executive in a bigger firm. Smaller firms normally have other things to worry about.