Customer Reviews

The Knowledge Management Fieldbook

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This book is a fantastic overview of knowledge management in the field of business. There are lots of questionnaires that can help facilitate knowledge management intiatives in your own company or business. The authors provide many case studies of how real companies have maximized their knowledge in ROI in technology, customer services, creating new products and in consulting practices.

This book is geared toward people with no prior interest in knowledge management, but also contains useful information for those who have been in the field since its inception.

Knowledge Management is a pretty complex subject, and I'm not going to try to detail everything that's covered in this book.
What I will say is this:

1. The book is comprehensive
2. The authors REALLY know what they're talking about
3. The book is packed with spot-on insights and excellent advice
4. There are a wealth of checklists that will help you to focus on what really matters
5. The book is well written (easy to read without being simplistic or patronising)
6. The authors REALLY know what they're talking about. And yes, I KNOW I said that already - But it is SO imnportant, and so rare!

At the time that I read this book I was working on a KM project for a subsidiary of one of the major comms companys in the UK. They chose to ignore the advice these authors provide, and today they're just one more company stuck on the "Oh we'd rather downsize than develop some genuine expertise" road to oblivion.

It is my perception that if they'd followed the advice in this book they would have had fewer layoffs and would be a lot more financially successful, today.

But they didn't, they didn't - and they aren't!.

You want to be amongst the IT winners? Read and use the information in this book.

You want to be a loser? Just ignore this book.

IT'S THAT SIMPLE.

You really get some tips to audit the processes in your company. Definitely a must-read for any executive in a bigger firm. Smaller firms normally have other things to worry about.