Customer Reviews

Knowledge Management Handbook: Collaboration and Social Networking, Second Edition

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This book is truly a great resource regarding Knowledge Management. It is a compendium of information concerning knowledge and the management thereof. This Handbook is divided into five sections of high level information: Strategy, People and Measures, Elements, Knowledge Technologies, and Applications. Within each section real world experts provide sound foundations of the methodologies, techniques, and practices in this field. Many concepts discussed throughout this handbook are presented in an bulletized manner for easy assimilation. I found the numerous figures and diagrams in this text-like book complex but full of valuable information as to the relationship of Knowledge Management definitions, concepts and issues.

Knowledge Management is about the "brainware' or "human capital" that exists in a corporation. Today a corporation must invest in their human capital through certification programs, training and education courses, forums and knowledge sharing sessions to maintain and keep their competitive edge. Some believe that 70 to 80% of what's learned is through informal means versus formal methods like reading books, brochures and documents. None the less, all knowledge must be captured and managed effectively and efficiently.

I am currently using this book as a reference for completion of my dissertation in the area of knowledge management. The book takes a no nonsense and factual look at this new and exciting area. Organizations who do not understand these concepts will soon loose their competitive edge. This book will provide all of the necessary insight to begin a knowledge management program within your organization.

First of all this a REAL book on knowledge management. This is not a touchy feely book about how employees are afraid of KM because they will lose their jobs although there is a section that contains common org problems. This is however a book for individuals who practice KM or implement KM programs. Basically, without the context of having been through a KM project this book will be useless to most people. This is not the place to start. Try Idiots Guide to KM, which btw is an excellent place to start - I recommend it to my customers all the time, Working Knowledge, or the KM Toolkit all of which will serve as far better primers on the subject. Having led 40 KM projects in the last 3 years I can say this book has been a treasured resource since getting it a few months ago.