The first wave of knowledge management (KM), as recognized today, is abundantly documented in papers, articles, and books, both in print and electronic format. Begun around 1995, this approach to information management offers users and experts alike a sound principle by which to assemble and sort the vast amounts of information we store and retrieve on a daily basis. Laura Bunte brings knowledge management into the next phase. She explores both the hype and the facts which abound on KM theory and practice, and sorts through these various and seemingly conflicting principles to create a working blueprint on the future of knowledge management. Special features include:
* The KM proposition
* Transfer of knowledge and best practices
* Customer-focused knowledge
* Personal responsibility for knowledge and information
* Intellectual asset management strategies
* Innovation and knowledge creation
* Turning knowledge management findings into action
* The benefits of knowledge management.
