Knowledge Management for Services, Operations and Producation Industries: A Practitioner's Guide [Paperback]

Tom Young (Author)

Book Description

Publication Date: January 1, 2008 | ISBN-10: 184334324X | ISBN-13: 978-1843343240

This book is aimed at professionals involved with Knowledge Management (KM) in service, operational or production environments. The models and techniques for KM are well defined within environments, with a distinct start and finish to the activity, and this book focuses on environments where activity and learning are ongoing, and where a different approach to KM is necessary. This resource aims to provide managers and practitioners with the necessary principles, strategies, and tools to aid them in designing their approach from scratch or to offer new ideas for improving existing practices. The book provides models and methodologies which can be applied or replicated in a wide variety of industries, and also offers plenty of practical case studies that are used to illustrate the journey that some companies have taken in implementing KM systems.

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About the Author

Tom Young is Chairman of Knoco Ltd. Prior to that Tom was founding member and Principal Coach of BP's Knowledge Management Team and Virtual Teamworking project. His understanding of cultures and industries and how to successfully interact with them, allows him to be equally at home in the Asia Pacific as in Wall Street.

Product Details

• Paperback: 200 pages
• Publisher: Neal-Schuman Publishers (January 1, 2008)
• Language: English
• ISBN-10: 184334324X
• ISBN-13: 978-1843343240
• Product Dimensions: 9.2 x 6.1 x 0.5 inches
• Shipping Weight: 12 ounces (View shipping rates and policies)
• Amazon Best Sellers Rank: #4,282,779 in Books (See Top 100 in Books)

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