Knowledge Management Systems Implementation: Lessons from the Silicon Valley (Chandos Knowledge Management Series) [Paperback]

Hind Benbya (Author)

Book Description

Publication Date: August 1, 2008 | ISBN-10: 1843342669 | ISBN-13: 978-1843342663

This book gathers the results of several years of analysis of knowledge management system (KMS) implementations and the experiences of leading organizations in the Silicon Valley to provide a practical guide on key strategic, technical, and economic aspects of knowledge management system implementation. It provides a comprehensive and methodological approach to support managers in their implementation of KMS, and is intended to equip current and future managers with the necessary knowledge and skill to lead their organizations towards a successful knowledge management system. This book goes beyond the implementation process and offers suggestions on how to deal with KMS through the maturity process, as well as how to evaluate the achievements of KMS implementation. These issues are illustrated in a series of case studies from leading organizations in the Silicon Valley, including Hewlett Packard, IBM, Cisco, Protiviti, and Wilson Sonsini Goodrich & Rosati.

Editorial Reviews

About the Author

Hind Benbya is visiting professor of Technology and Information Systems Management in Grenoble School of Management and Visiting Scholar at the UCLA Anderson Business School.

Product Details

• Paperback: 290 pages
• Publisher: Neal-Schuman Publishers (August 1, 2008)
• Language: English
• ISBN-10: 1843342669
• ISBN-13: 978-1843342663
• Product Dimensions: 9.1 x 6.1 x 0.9 inches
• Shipping Weight: 14.9 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #2,407,783 in Books (See Top 100 in Books)

More About the Author

Hind Benbya is Associate Professor of Information Technology Management at GSCM-Montpellier Business School, France.
Her research and consulting consist in developing frameworks and tools for implementing and evaluating complex IT to support knowledge work (i.e., Knowledge Management Systems, Internal Knowledge Markets and Co-Creation Communities).
She spent the past five years investigating KMS implementation in leading organizations in Europe and the Silicon Valley. Studied what motivates developers to take part in OSS communities, and what leads to the success of these projects. And is currently investigating the creation and implementation of internal markets.

Customer Reviews

Most Helpful Customer Reviews

2 of 2 people found the following review helpful:

5.0 out of 5 stars A Must-Have, August 23, 2008

By 

Francois Therin - See all my reviews
(REAL NAME)   

This review is from: Knowledge Management Systems Implementation: Lessons from the Silicon Valley (Chandos Knowledge Management Series) (Paperback)

A very clear book on Knowledge Management Systems with lots of accurate and recent examples. This book is interesting both for students and practitioners.